Operations Associate - Soho, NYC

Alteration Specialists; New York (NY); On-site; USD 20,000 - 29,000; Part time

Job summary

Alteration Specialists is seeking a part-time Operations Associate to support day-to-day garment operations, inventory, and showroom readiness in a fast-paced, client-facing environment.

The role emphasizes accuracy in tracking garments, quality checks, and timely movement between clients, clothiers, showroom, and tailoring teams. Previous retail or operations experience is a plus in a high-touch custom clothing setting.

Qualifications

• Highly organized with strong attention to detail.
• Excellent communication across teams and with clients.
• Able to juggle multiple priorities in a fast-paced environment.
• Comfortable using CRM systems and basic tech.
• Experience in retail, apparel, operations, or customer service is a plus.

Responsibilities

• Receive, inspect, organize, and process inbound/outbound garments, incl. steaming, labeling, storage, QC.
• Manage garment shipments, labels, tracking, and shipping issues.
• Maintain garment records in CRM; conduct regular inventory audits and monitor aging garments.
• Coordinate weekly fabric outs by reviewing vendor updates and identifying unavailable swatches.
• Coordinate garment check-ins from alteration partners; arrange pickups and deliveries; ensure timely handoffs.

Skills

Organization

Communication

Detail-oriented

Multitasking

Customer service

Tools

CRM software

Inventory/shipping tools

Job description

Job Title: Operations Associate (Part-Time)

Location: LABEL SoHo, NYC, in person

Reports to: Director of Operations at LABEL

Compensation: $18/hour | Part-Time, 20–25 hours per week

The Operations Associate supports LABEL’s day-to-day operations, with a primary focus on garment inventory, shipping, fulfillment, and general operational support. This hands-on role ensures garments are accurately tracked, quality-checked, and moved efficiently between clients, clothiers, the showroom, and tailoring teams. The ideal candidate is highly organized, detail-oriented, and comfortable managing garment logistics in a fast-paced, high-touch custom clothing environment.

Key Responsibilities

• Receive, inspect, organize, and process inbound and outbound garments, including steaming, labeling, storage, and quality control.
• Manage garment shipments, including shipping labels, courier tracking, and resolving shipping issues.
• Maintain accurate garment records in the CRM, conduct regular inventory audits, and monitor aging garments across the showroom and remote offices.
• Manage weekly fabric “outs” by reviewing vendor updates and removing or identifying unavailable swatches.

• Coordinate completed garment check-ins from alteration partner; including pickups, and deliveries, ensuring clear communication and timely handoffs between teams.

Additional Support (As Needed)

• Coordinate with clothiers, tailoring teams, and ALTS on alterations, including tracking timelines, identifying rush orders, and communicating garment status.
• Maintain an organized, polished, and client-ready showroom.
• Assist with client check-ins, garment pickups, payments, and incoming calls.
• Support general operational needs, including supplies, facility coordination, and vendor communication.

Qualifications

• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong communication skills and comfortable working across teams.
• Dependable, proactive, and comfortable in a fast-paced, client-facing environment.
• Comfortable using technology and CRM systems.
• Previous experience in retail, apparel, operations, or customer service preferred.
• Able to physically handle, organize, and prepare garments throughout the workday.

What Success Looks Like

• Accuracy: Garments and inventory are consistently tracked, quality-checked, and accurately recorded in the CRM.
• Timeliness: Incoming and outgoing garments are processed efficiently, with shipments and handoffs completed on schedule.
• Communication: Clothiers and internal teams have clear, proactive updates on garment status, delays, and outstanding needs.
• Organization: Inventory and showroom areas remain organized, with aging garments and operational issues addressed promptly.
• Team Support: Daily priorities are handled independently, with flexibility to assist other teams when needed.