Operations Associate - Queens, NY

Tiffany & Co; New York (NY); On-site; USD 28,000 - 36,000; Full time

Job summary

Tiffany & Co is seeking an Operations Associate in New York to ensure accurate and timely processing and distribution of service orders, documents and packages from internal departments to clients, store locations, vendors and intra-company facilities.

You will create and maintain all paperwork related to outgoing shipments, support global after-sales activities, and liaise between the Service Center and internal teams to resolve issues.

Qualifications

• 2 years' business experience with strong operational background.
• Proficiency with Microsoft Excel, Word and Outlook.
• Strong attention to detail.
• English language and grammatical skills.
• Ability to shift tasks to meet daily business needs.
• High ability to collaborate and build strong business relations.
• Flexible work schedule and overtime as needed, including possible weekends.

Responsibilities

• Process service orders and parts through closeout, packing, manifesting and labeling.
• Create service orders and commercial invoices for global after sales locations.
• Maintain an organized, safe workspace and inventory for secure handling of client merchandise.
• Maintain and organize paperwork according to retention guidelines.
• Act as liaison between the Service Center and internal clients.
• Assist management with projects and flex assignments.
• Advocate for internal clients and resolve issues with other departments.
• Identify opportunities for process improvement and collaborate with responsible parties.

Skills

Operational experience

Attention to detail

English proficiency

Task shifting

Collaboration

Overtime availability

Education

Undergraduate degree

Tools

AS400

MIPS

POS

Compass

Shipping systems

Job description

The Operations Associate is responsible for accurate and timely processing and distribution of Tiffany Service Center repair orders, documents and packages from internal departments to clients, store locations, vendors and intra-company facilities. The Operations Associate is responsible for creating and maintaining all paperwork related to outgoing domestic and international shipments.

What You'll Do:

• Provide efficient and timely physical and systematic processing of service orders and parts through closeout, POS, packing, manifesting and labeling using the appropriate processes & materials while maintainingproduction and quality standards.
• Support global after saleslocations with service order andcommercial invoice creation, leveraging resources to ensure country specific requirements are met and partnering with global contacts as necessary.
• Maintain an organized, safe and secureworkspace and department to achieve greatest efficiency, ensuring adequatequantity andlocation of supply inventory for the proper handling, packing and security of client merchandise.
• Maintain and organize paperwork according to retention guidelines.
• Act as aliaison between the Service Center and all internal clients.
• Proactively work with management with any repair service issues and/or clientescalations.
• Assist management with projects, flex assignments and/or ongoing tasks to meet the needs of the business as needed.
• Act as in internal clientadvocate by working with all departments at the TSC and obtaining information necessary for resolution of clientissues.
• Identify opportunities for process improvement and collaborate accordingly with responsible parties.

Required Qualifications:

• 2 years' business experience with strong operational background
• Proficiency with Microsoft Excel, Word and Outlook
• Strong attention to detail
• English language and grammatical skills
• Ability to shifttasks to meet daily business needs
• High ability to collaborate and build strong business relations
• Flexible work schedule and ability to work overtime as needed, including possible weekends

Preferred Qualifications:

• Undergraduate degree
• Packing, distributions and/or QA experience
• Some familiarity with jewelry, watches, clocks and silver products
• Experience working in an operations, technical, or luxury retail environment
• Knowledge in AS400, MIPS, POS, or Compass
• Knowledge of shipping and tracking systems

The hiring range for this position ranges from $20- $26/hr. The rate of pay offered will be dependent upon candidates' relevant skills and experience.