Operations Associate: Quality, Data & Support

Brilliant Earth; Secaucus (NJ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Career Growth

Diversity & Inclusion

Wellness Benefits

Education & Tuition Reimbursement

Employee Discounts

Mental Wellness Resources

Volunteer Opportunities

Medical/Dental/Vision Insurance

401k match

Paid Time Off

Parental Leave

Disability & Life Insurance

Pre-Tax Commuter Benefits

Job summary

Brilliant Earth’s Secaucus operations team seeks an Operations Assistant to support product intake, QA, order readiness, and customer care escalations. You will enter product details, perform QA checks, review orders for shipment, and collaborate with cross-functional teams in a fast-paced environment.

Ideal candidates are detail-oriented, driven, with strong communication and multi-tasking skills. We offer extensive training, growth opportunities, and a comprehensive benefits package.

Qualifications

• Drive to exceed goals.
• Meticulous attention to detail in fast-moving environments.
• Clear, concise communication with vendors and teammates.
• Strong collaboration and teamwork to achieve company goals.
• Able to manage multiple tasks simultaneously in a high-volume setting.
• Experience with data entry tasks or administrative duties.

Responsibilities

• Receive product and enter product details into internal system.
• Perform QA checks on incoming and outgoing product.
• Review orders to ensure readiness for shipping to customers.
• Support customer care team via phone and email for product-related escalations.
• Complete high-volume data entry accurately within required timeframes.
• Meet leadership-assigned goals and targets.
• Collaborate with internal teams in a fast-paced environment with attention to detail.

Skills

Goal orientation

Detail-oriented

Communication

Collaboration

Multi-tasking

Data entry

Administrative experience

Job description

Brilliant Earth’s Secaucus operations team seeks an Operations Assistant to support product intake, QA, order readiness, and customer care escalations. You will enter product details, perform QA checks, review orders for shipment, and collaborate with cross-functional teams in a fast-paced environment.

Ideal candidates are detail-oriented, driven, with strong communication and multi-tasking skills. We offer extensive training, growth opportunities, and a comprehensive benefits package.