Operations Assistant - Fulfillment

Brilliant Earth; Secaucus (NJ); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Career Growth

Diverse, mission-minded team

Lifestyle Spending Account

Continued Education

Employee Discounts

Mental Wellness Perks

Giving Back and Volunteer Opportunitie

Medical, Dental, and Vision

401k match

Paid Time Off

Parental Leave

Disability and Life insurance

Pre-Tax Commuter Benefits

Job summary

Brilliant Earth is seeking an Operations Assistant - Fulfillment in Secaucus, NJ to support day-to-day order processing, QA checks, and ensure orders are ready to ship.

You will enter product details, review orders, assist customer care by phone and email, and collaborate with internal teams in a fast-paced, detail-oriented environment. The role pays $21 per hour with benefits.

Qualifications

• Exceed targets through consistent performance.
• Detail-oriented in fast-moving environments.
• Clear and concise communication with vendors and teammates.
• Team player who collaborates across departments.

Responsibilities

• Receive product and enter product details into internal system.
• Perform quality assurance checks on incoming and outgoing product.
• Review orders to ensure they are ready to ship to customers.
• Support customer care via phone and email with product-related escalations.
• Complete a high volume of data entry with accuracy.
• Meet goals and targets as assigned by leadership.
• Collaborate with internal teams in a fast-paced, high-volume environment.

Skills

Drive to exceed goals

Attention to detail

Communication

Collaboration

Multitasking

Job description

Operations Assistant - Fulfillment - Secaucus, NJ

OurOperationsteamisdedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. The team coordinates and executesday to dayoperations while maintaining strong relationships with our partners. As a team member, you will collaborate within a close-knit team, and learn every aspect of the business. Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship.

To learn more about what it means to be a member of our Operations team,click here to check out our recent blog post!

The targeted budget for this position is $21 per hour. This compensation budget range may be adjusted at any time at the discretion of the company.

What you’ll do:

• Receive product and enter product details into our internal system
• Perform quality assurance checks on incoming and outgoingproduct
• Review orders to ensure theyare ready to ship to customers
• Support customer careteam via phone and emailwithanyproduct-related escalations
• Complete ahigh volume of data entrywithin a specified time frame,ensuring accuracy
• Meetgoals and targets as assigned by leadership
• Collaborate with internal teams in a fast-paced, high volume work environment with a high attention to detail

What You Have:

• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your targets.
• It’s allin the details. When it comes to ourcustomer’sbiggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a vendor or teammate in person, via email, or by chat, you’re clear and concise.
• Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we allhave towork together!
• A Mind for Multi-Tasking. You’re an expert at managing multiple tasks simultaneously in a fast-paced environment.

Bonus Points if You Have:

• Experience in data entry or administrative fields preferred
• Experience in a fast-paced, high-volume work environment
• A passion for socially and environmentally responsible organizations and products

What We Offer

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:

• Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
• Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversityHere!
• Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoycompany reimbursements for eligible wellness expenses, such as gym memberships,massage, counseling, and more!
• Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generousdiscount on our jewelry.
• Mental Wellness Perks. We offer access to mental health resources, such as self-care appsand seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportunities. In addition to our giving back programs,our teams support local initiatives and spend time together by volunteering.
• Medical, Dental, and Vision. We offer low-cost plans to choose from, and employer HSA contributions.
• 401k match. We know that saving for the future is important.That's why we offer agenerous 401k match.
• Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeksof PTO in your first year.
• Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
• Disability and Life insurance.100% employer-paid.
• Pre-Tax Commuter Benefits.

When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records.

Notice to Colorado Applicants: There is no application deadline. Applications will be accepted on a rolling basis.

Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job.

Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [e-mail].