Operations Associate, Jackpocket (Part Time)

National Geographic; Boise (ID); On-site; USD 18,184 - 25,898; Part time

Job summary

National Geographic is seeking a part-time employee in Boise, Idaho, to manage customer lottery ticket orders and maintain fulfillment processes. Key responsibilities include ensuring accurate order processing, maintaining equipment, and supporting operational projects.

The ideal candidate will possess exceptional customer service skills and attention to detail, with a willingness to work varied hours, including weekends. The role offers a competitive hourly rate of $16.00 along with applicable benefits.

Qualifications

• Flexibility to work weekends and holidays with excellent attendance record.
• Experience in dynamic, fast-paced environments.
• Ability to obtain a gaming license if required.

Responsibilities

• Manage customer lottery ticket orders and redemptions accurately.
• Update systems with real-time customer order statuses.
• Maintain and operate printing and scanning equipment.

Skills

Customer service

Attention to detail

Time management

Technology familiarity

Tools

Microsoft Excel

Job description

Responsibilities

• Manage and process customer lottery ticket orders and redemptions at our local fulfillment center, ensuring accuracy from start to finish.
• Keep systems updated with real‑time customer order statuses and tracking information.
• Streamline and organize workflows to meet daily objectives and hit deadlines.
• Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly.
• Step in to support various operational projects as they arise, contributing to the team’s overall success.

Qualifications

• Flexibility to work a dynamic schedule, including weekends and holidays, with a proven track record of reliable attendance.
• Experience in fast‑paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.
• Self‑starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
• Exceptional customer service, communication, and time management skills.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast‑moving fulfillment setting.
• Ability to obtain a gaming license if required by the appropriate state agency.

Compensation and Benefits

The US hourly rate for this part‑time position is $16.00, plus benefits as applicable. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

Legal Compliance

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.