Operations Associate, Jackpocket

National Geographic; City of Newburgh (NY); On-site; USD 19,320 - 27,517; Full time

Job summary

National Geographic is looking for an Operations Associate in Newburgh, NY, to manage customer lottery ticket orders for the Jackpocket digital lottery product. The successful candidate will maintain accurate order processing and ensure operational success in a dynamic fulfillment environment.

The role requires strong attention to detail, customer service skills, and the ability to handle a flexible schedule. Compensation includes an hourly rate of $17.00 plus applicable benefits.

Qualifications

• Flexibility to work a dynamic schedule, including weekends and holidays.
• Experience in fast-paced environments.
• Strong self-starter mentality with attention to detail.

Responsibilities

• Manage and process customer lottery ticket orders and redemptions.
• Update real-time customer order statuses and tracking information.
• Streamline workflows to meet daily objectives.

Skills

Customer service

Attention to detail

Time management

Microsoft Excel

Job description

Overview

Operations Associate at DraftKings supports the Jackpocket digital lottery courier product by managing customer lottery ticket orders and redemptions in a local fulfillment center.

Responsibilities

• Manage and process customer lottery ticket orders and redemptions, ensuring accuracy from start to finish.
• Update real‑time customer order statuses and tracking information in systems.
• Streamline and organize workflows to meet daily objectives and hit deadlines.
• Maintain smooth operation of printing and scanning equipment.
• Support various operational projects as they arise, contributing to team success.

Qualifications

• Flexibility to work a dynamic schedule, including weekends and holidays, with a proven track record of reliable attendance.
• Experience in fast‑paced environments and familiarity with common software such as Microsoft Excel.
• Strong self‑starter mentality, sharp attention to detail, and ability to prioritize and tackle tasks independently.
• Exceptional customer service, communication, and time‑management skills.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs.

Compensation

The US hourly rate for this full‑time position is 17.00USD, plus benefits as applicable.

Legal and EEO

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.