Operations Associate I: Fast-Paced Transactions & Growth

Jackson; Lansing (MI); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Promotional consideration

Annual bonus

Paid time off

401(k) contributions

Job summary

Jackson in Lansing, MI is seeking an Operations Associate I to handle standard client and producer transactions, ensuring information is in good order for processing.

You will follow documented procedures across multiple software applications, identify and escalate issues, and communicate with internal teams and external customers. A high school diploma and 0-1 year experience are required; the October start date is noted. Benefits include annual bonus and 401(k) contributions.

Qualifications

• High School diploma or GED required.
• 0-1 year work experience preferred.

Responsibilities

• Processes standard transactions using documented procedures and multiple software applications.
• Identifies and escalates issues for resolution when necessary.
• Communicates with internal associates and external customers or agents regarding outstanding requirements.
• Documents status of transactions and contacts received and initiated.

Skills

Life/annuity knowledge

Error awareness

Written procedures

Communication skills

Processing requirements

Mainframe software

Typing 35 wpm

Teamwork

High-volume work

Education

High School diploma or GED

Tools

Mainframe software

Job description

Jackson in Lansing, MI is seeking an Operations Associate I to handle standard client and producer transactions, ensuring information is in good order for processing.

You will follow documented procedures across multiple software applications, identify and escalate issues, and communicate with internal teams and external customers. A high school diploma and 0-1 year experience are required; the October start date is noted. Benefits include annual bonus and 401(k) contributions.