Operations Associate I: Transaction Processing & Impact

The Jackson National Life Insurance Company; Lansing (MI); On-site; USD 23,000 - 33,000; Full time

Job summary

The Jackson National Life Insurance Company in Lansing, Michigan, seeks an Operations Associate I to process standard client and producer transactions and ensure all information is in good order for processing.

You will use documented procedures and multiple software applications, escalating issues when needed, and documenting transaction statuses. 0-1 year of experience preferred; high attention to detail is essential.

Qualifications

• High School diploma or equivalent required.
• 0-1 year of work experience preferred.

Responsibilities

• Process standard transactions using documented procedures and multiple software applications.
• Identify and escalate issues for resolution when necessary.
• Communicate with internal associates and external customers or agents regarding outstanding requirements.
• Document status of transactions and contacts received and initiated.

Skills

Written and verbal communication

Teamwork

Attention to detail

Typing speed 35 wpm

Reading and following procedures

Independent work

High-volume processing

Software navigation

Education

High School diploma or equivalent

Tools

Mainframe software

Job description

The Jackson National Life Insurance Company in Lansing, Michigan, seeks an Operations Associate I to process standard client and producer transactions and ensure all information is in good order for processing.

You will use documented procedures and multiple software applications, escalating issues when needed, and documenting transaction statuses. 0-1 year of experience preferred; high attention to detail is essential.