Operations Professional-U

RiverSource; Minneapolis (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Ameriprise Financial is seeking a detail-oriented Operations Associate to process, reconcile and balance transactions for the RSA Annuities line. You will collaborate with internal and external partners to research issues and ensure timely, accurate processing in a high-volume environment.

Starting from a high school diploma, you will develop strong problem-solving, prioritization and communication skills while supporting a comprehensive benefits package and a stable, full-time role in

Qualifications

• High school diploma or GED required.
• 0-1 years of relevant experience; post-secondary education and relevant work experience may be interchanged to meet combined requirements.
• Strong attention to detail with the ability to meet accuracy standards in high-volume processing.
• Ability to research and resolve problems.
• Ability to manage multiple priorities in a fast-paced, transaction-based environment.
• Previous operations, processing or customer service experience.
• Strong written and verbal communication skills.

Responsibilities

• Process, reconcile and/or balance for the assigned product in an accurate, timely and compliant manner.
• Research and resolve issues with internal and external partners; provide seamless service.
• Utilize computer applications to provide processing information and take action as appropriate.

Skills

Attention to detail

Research and problem resolution

Multitasking

Written and verbal communication

Customer service experience

Education

High school or GED

Job description

About Our Company

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Process, reconcile and/or balance for the assigned product according to department policy and procedures. Ensure comprehensive and seamless operations for all transaction requests.

Work with both internal and external business partners to research and resolve issues in an accurate and timely manner.

Ensure processing of transactions follow industry rules/regulations and internal compliance procedures.

Key Responsibilities

• Process, reconcile and/or balance for the assigned product in an accurate, timely and compliant manner. May receive guidance from Coaches or Team Leads on a frequent basis.
• Work with appropriate internal and external business partners to research and resolve issues, troubleshoot and provide seamless service. Provide support to other team members as necessary.
• Utilize various computer applications to provide operational processing information and take action as appropriate.

Required Qualifications

• Education: High school or GED
• Experience: 0-1 years of relevant experience.Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.
• Strong attention to detail including demonstrated ability to meet accuracy standards in a high-volume processing situation.
• Ability to research and resolve problems.
• Demonstrated ability to manage multiple priorities in a fast-paced, results-driven transaction-based environment.
• Previous operations, processing or customer service experience.
• Strong written and verbal communication skills.

Preferred Qualifications

• Product-specific or financial services industry experience.

Base Pay Salary

The base salary is $41,500-62,300 and maybe vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Non-Exempt

Job Family Group

Business Support & Operations

Line of Business

RSA Annuities

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.