Operations Associate I

The Jackson National Life Insurance Company; Lansing, Northern (MI, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Hourly pay rate of $20.60

Annual bonus and merit programs

Annual paid time off and 10 paid paide

401(k) contributions

Job summary

The Jackson National Life Insurance Company in Lansing, MI is seeking an Operations Associate I to handle standard client and producer transactions and ensure data is in good order for processing.

This role requires learning life and annuity product basics, navigating multiple software systems, and maintaining high-quality outputs in a fast-paced, high-volume environment.

Qualifications

• HS diploma or GED required.
• 1+ years work experience required.
• Ability to learn life and annuity product information.
• Ability to read and carry out detailed written procedures.
• Good verbal and written communication to interact with coworkers, management and external customers.
• Ability to navigate multiple software and mainframe applications.
• Typing speed of 35 words per minute.
• Ability to work independently and in a team.

Responsibilities

• Process standard transactions using documented procedures and multiple software applications.
• Identify and escalate issues for resolution.
• Communicate with internal associates and external customers or agents regarding outstanding requirements.
• Document status of transactions and contacts received and initiated.
• Answer inbound calls from internal or external customers and/or make outbound calls to customers.

Skills

Verbal communication

Written communication

Mainframe applications

Software navigation

Typing 35 wpm

Independent work

Teamwork

Reading procedures

Processing requirements

Education

HS Diploma or GED

Tools

Mainframe software

Job description

## Operations Associate IApply: Lansing, MI: Full time: Posted Yesterday: REQ-03989***If you are an internal associate, please login to Workday and apply through Jobs Hub.***## **Job Purpose**## ## The Operations Associate I processes standard client and producer transactions and ensures all information is in \"good order\" for processing.## ## **Essential Responsibilities**## Processes standard transactions using documented procedures and multiple software applications. Identifies and escalates issues for resolution when necessary. Communicates with internal associates and external customers or agents regarding outstanding requirements. Documents status of transactions and contacts received and initiated. Answers inbound calls from internal or external customers and/or makes outbound calls to customers.## ## **Other Duties**## Must meet departmental production and quality standards related to product or level. (i.e. case/transaction handling time, effective date adjustment transactions, adherence to documentation/verification standards, customer communication standards, etc.)Performs other duties and/or projects as assigned.## ## **Knowledge, Skills and Abilities**## Ability to learn and understand basic life and annuity product information. Basic understanding of financial implications arising from processing errors. Ability to read and carry out detailed written procedures. Good verbal and written communication skills to interact professionally with coworkers, management and external customers. Ability to communicate company processing requirements and procedures. Ability to navigate and utilize multiple software and mainframe computer applications. Ability to type 35 words per minute. Ability to work independently and in a team environment. Ability to effectively manage the demands of a high volume, imaged based work environment.## ## **Qualifications*** ## H.S. Diploma or equivalent (G.E.D.). required.* ## 1+ years work experience required.## ## **Benefits and Compensation*** ## Hourly pay rate of $20.60* ## Promotional consideration (twice annually)* ## Annual bonus and merit programs* ## Annual paid time off and 10 paid holidays* ## 401(k) contributions## ## **Other*** ## November Start DateJackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.