Manager, Global Sales Revenue Operations - B2C Sales

Wayfair; Boston (MA); Hybrid; USD 99,000 - 110,000; Full time

Job summary

Wayfair in Boston is seeking a Revenue Operations Manager to translate strategic priorities into structured execution. You will partner across Sales, Technology, Marketing and Finance to optimize the customer journey and deliver data-driven insights for decisive action.

We value a proactive leader who balances near-term delivery with long-term roadmaps, coaching the team and aligning cross-functional priorities to drive measurable results in a hybrid, in-office role from our Boston HQ.

Qualifications

• Experience in revenue/sales operations or related roles supporting commercial teams.
• Strong project management, timelines, and stakeholder feedback handling.
• Analytical skills to turn data into actionable tasks and insights.

Responsibilities

• Understand qualitative and quantitative trends through cross-functional collaboration.
• Develop near-term action plans and longer-term roadmaps aligned with sales priorities.
• Lead initiatives from problem definition through execution with milestones and updates.
• Identify AI/automation opportunities to improve sales effectiveness and customer experience.
• Scope projects and drive execution to deliverables and stage-gate milestones.
• Prioritize work across the portfolio and coordinate capacity across teams.
• Lead and develop a team responsible for project execution and analysis.

Skills

Revenue Operations

Project Management

Analytics

Cross-functional

Communication

AI/Automation

Education

Bachelor's degree

Job description

Location: Boston, MA | Job Type: Full Time | Shift: Days | Annual Base Pay: $99,000-110,000

This position is a hybrid in-office role that works out of our Boston HQ (Monday-Thursday will be working in office and Friday is work from home). This is not a virtual / remote position. At this time, Wayfair will not sponsor applicants for this position for the following work visas: F1-OPT, STEM OPT EAD, H-1B, H-1B1, E-3, O-1, J-1, or TN.

Commercially Analytical! Inclusive Collaborator! Inventive Thinker!

Reporting to the General Manager of B2C Sales, the Revenue Operations Manager turns strategic business priorities into structured execution and measurable results. In this role, you will partner cross-functionally across Sales, Technology, Marketing, and Finance to solve complex, ambiguous challenges, optimize the customer journey, and provide the data-driven insights needed for decisive action.

We are looking for an analytical, proactive leader who can balance near-term execution with long-term roadmaps—empowering the team to deliver through clear prioritization, hands-on coaching, and seamless cross-functional alignment.

What You’ll Do

• Deeply understand both qualitative and quantitative trends in the business through close collaboration with different functional leaders
• Develop near-term action plans and longer-term roadmaps aligned with B2C Sales priorities, resources, and headcount.
• Lead initiatives from problem definition through execution and adoption, setting milestones, aligning partners, managing risks, and measuring results.
• Identify opportunities to use AI and automation to improve sales effectiveness, team productivity, and customer experience. Define use cases and success measures, then partner with Technology and others to pilot, evaluate, and scale solutions.
• Scope project initiatives, ensuring project management operational excellence from problem definition through execution; drive execution to project deliverables, including hitting stage gate milestones, preparing / delivering updates to sales / cross-functional leadership and incorporating feedback
• Prioritize work across the portfolio, coordinate team and cross-functional capacity, and surface tradeoffs or decisions needed.
• Lead and develop a team responsible for project execution, intake, and analysis.

What You’ll Need

• Demonstrable experience in revenue / sales operations, project / program management, strategy & operations, consulting, or similar roles supporting commercial teams (Sales, Customer Service, or Marketing) ideally in ecommerce.
• Effective project management skills, from ideation to completion, with the ability to manage timelines, synthesize stakeholder feedback, and deliver high-quality results.
• Strong analytical and problem-solving skills, including the ability to turn data and complex, ambiguous problems into clear, logical steps and actionable tasks for teams to execute.
• Strong collaboration and prioritization skills, including the ability to manage competing needs and identify tradeoffs.
• Exceptional communication skills to clearly and concisely summarize business insights, tailoring the message to different audiences to enable swift business decisions.
• Curiosity about AI and emerging tools, with the ability to assess business use cases and define success measures. Experience applying AI or automation is a plus.
• A Bachelor's degree with an analytical/ commercial bias (Economics, Finance, Marketing, Business, Statistics or Engineering) or be qualified by experience.
• Proficiency in Google or Microsoft Suite.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

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About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [e-mail].

The above base pay range may vary depending on location, job-related knowledge, skills, and experience. For internal candidates, compensation determinations will be made based on your current position / level, your location, and the new position according to Wayfair's internal mobility policy. As you move through the internal interview process, your recruiter will be able to provide additional details regarding your specific compensation. Please note, the terms of internal offers, including the salary offered, are not negotiable.