Operations Associate - Boston

Blueground; Boston (MA); Hybrid; USD 40,000 - 65,000; Full time

Job summary

An innovative firm is seeking an Operations Associate to join its Boston team. This role is perfect for a detail-oriented individual who thrives in a fast-paced environment and is passionate about maintaining high standards of property presentation. You will be the operational frontline, ensuring properties are guest-ready and addressing various maintenance tasks. This position offers the opportunity to work collaboratively with a dynamic team, adapt to changing needs, and contribute to operational excellence. If you enjoy problem-solving and have a positive, friendly attitude, this role could be a great fit for you.

Qualifications

• Detail-oriented and proactive with a focus on guest satisfaction.
• Ability to perform minor repairs and manage operational tasks.

Responsibilities

• Coordinate with Operations Managers for guest-ready properties.
• Handle maintenance, repairs, and furniture assembly efficiently.

Skills

Problem-solving skills

General maintenance

Organizational skills

Attention to detail

Adaptability

Technology proficiency (email, Slack, G Suite)

Team-oriented mindset

Tools

G Suite

Slack

Job description

At Blueground, our vision is to make people feel at home wherever they choose to live. We aim to ensure our guests have the peace of mind, flexibility, and confidence to explore life's latest adventures.

Since our founding in 2013, we've raised over $258 million in funding and are now hosting guests in more than 50,000 homes across 46 cities worldwide, with plans to reach 100,000 homes in 100 cities by 2025. Our 1,000+ team members across 17 countries foster a culture of collaboration, inclusiveness, and opportunity.

We believe in flexible work arrangements—full-time in offices, fully remote, or hybrid—based on role requirements.

Our Core Principles

• Putting Guests First: Creating exceptional experiences.
• Speed: Staying agile and innovative.
• Keeping it Honest: Building trust through transparency.
• Embracing Change: Adapting swiftly to challenges.
• Diving In: Demonstrating ownership and delivering impactful results.

Position Overview

We are seeking an Operations Associate to join our Boston team. The ideal candidate is detail-oriented, proactive, skilled in general maintenance, and committed to maintaining pristine properties for our guests.

This role involves assisting the Operations Team with preparing new units, ensuring existing units are guest-ready, and addressing issues such as lockouts, furniture replacements, and repairs, while keeping Operations Managers informed.

Key Responsibilities

1. Coordinate with Operations Managers to ensure properties are ready for guest move-ins.
2. Serve as the operational frontline, handling maintenance, repairs, furniture assembly, and WiFi troubleshooting.
3. Conduct pre-check-in and post-check-out inspections using mobile checklists.
4. Manage apartment turnovers in collaboration with housekeeping, including repairs, restocking, and basic cleaning support.
5. Ensure high standards of cleanliness and presentation, providing feedback to housekeeping teams.
6. Maintain Blueground’s corporate vans, ensuring they are well-stocked and in good condition.
7. Perform home walkthroughs to verify quality and aesthetics.
8. Participate in operational projects like inventory management and content creation.
9. Upload property information onto internal platforms for guest instructions.
10. Act as the main point of contact between Operations Leaders and Customer Experience teams.
11. Manage on-the-go tasks and critical needs efficiently.

Minimum Requirements

• Problem-solving skills and ability to work in a fast-paced environment.
• Ability to perform minor household repairs.
• Strong organizational skills and attention to detail.
• Capability to lift items over 30 lbs.
• Enthusiasm for operational excellence.
• Experience leading field or housekeeping teams is a plus.
• Adaptability to changing daily needs.
• Proficiency with technology (email, Slack, G Suite).
• Positive, friendly attitude and team-oriented mindset.

Additional Requirements

• Availability to work at least one weekend per week, up to 40 hours.
• Valid driver’s license and access to a reliable vehicle (DC/SEA/LA/SF/SAN) with mileage reimbursement.