Clinical Operations Associate

Naveris; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a fast-growing biotech startup as a Clinical Operations Associate, where you'll support healthcare providers in efficiently ordering NavDx tests. This role requires strong analytical skills and effective communication to enhance patient care in cancer surveillance. Be part of a team dedicated to advancing cancer diagnostics and improving patient outcomes.

Qualifications

• 2-5 years in clinical operations or analytics.
• Experience in life sciences or diagnostics companies.

Responsibilities

• Collaborate with providers for efficient NavDx test orders.
• Monitor physician ordering patterns for enhanced support.
• Provide onboarding assistance to new physicians.

Skills

Analytical

Communication

Integrity

Education

Bachelor's degree

Tools

Excel

Salesforce.com

Tableau

Job description

Would you like to be part of a fast-growing team that believes no one should have to succumb to viral-induced cancers?

Naveris, a biotech startup based near Boston, MA. Our flagship test, NavDx, is a breakthrough blood-based DNA test for HPV cancers, clinically proven and already trusted by thousands of physicians and hundreds of institutions across the U.S.

Naveris is seeking a Clinical Operations Associate to join our Business Operations team. The Clinical Operations Associate will collaborate directly with ordering providers to ensure a streamlined and efficient ordering process, helping patients undergoing surveillance for viral-induced cancers benefit from NavDx testing. Candidates should be highly organized and analytical self-starters who bring a positive attitude, integrity, and enthusiasm as we advance cancer surveillance and patient care.

Job Responsibilities

Reporting to the Clinical Operations Manager, the Clinical Operations Associate will collaborate closely with ordering providers to deliver streamlined and efficient operational support for NavDx test orders, with a particular focus on cancer recurrence surveillance. The Associate will coordinate closely with field-based Product Development Managers, Naveris Client Services, and clinical staff in provider offices to ensure consistent patient access and seamless ordering processes for NavDx testing. Additionally, the Associate will equip medical practices and ordering providers with relevant resources and information to optimize their NavDx surveillance testing protocols.

• Build and maintain trusting relationships with contacts at ordering accounts to ensure a seamless and efficient NavDx test ordering, reporting, and tracking experience, particularly focused on cancer recurrence surveillance.
• Collaborate closely with Product Development Managers, Client Services, and clinical teams to proactively communicate with customers and patients, providing operational support during account reviews.
• Monitor and analyze physician ordering patterns, proactively identifying accounts that could benefit from enhanced collaboration or additional operational support.
• Oversee and respond promptly to incoming inquiries through the ordering portal, addressing technical questions and facilitating efficient order processing.
• Maintain physician notification settings to ensure timely and accurate communication of surveillance testing results.
• Provide clear guidance, onboarding assistance, and ongoing operational support to new physicians and clinical teams implementing NavDx surveillance protocols at their institutions.
• Identify opportunities to streamline ordering processes and recommend improvements to enhance the overall customer and patient experience.
• Execute special projects as directed by Business Operations leadership to drive efficiency and support achievement of company objectives.

Requirements

Outstanding candidates for the Clinical Operations Associate role will meet the minimum following requirements:

• Bachelor’s degree required, or equivalent combination of education and commensurate professional experience
• 2-5 years of successful full-time work in a fast-paced environment with a focus on clinical operations or analytics
• Experience working in commercial-stage, high-growth life sciences or diagnostics companies OR working in a physician office, clinic or hospital providing support for patients and healthcare providers
• Experience with Excel, Salesforce.com, Tableau and/or other business intelligence tools
• Effective communicator with demonstrated ability to engage with customers
• Experience engaging with healthcare professionals (nurses, physician assistants, physician office staff) is highly beneficial
• Consistently operates at the highest level of integrity and does not compromise ethical standards

Compliance Responsibilities

Health Insurance Portability and Accountability Act (HIPAA) is a federal law that describes the national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. All roles at Naveris require compliance with legal and regulatory requirements of HIPAA and acceptance and adherence to all policies and standards at Naveris. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete HIPAA training when joining the company.

Naveris is an Equal Opportunity Employer

Naveris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We don’t just accept differences - we celebrate and support them. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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