Operations Associate Applicant Pool - IDEA Cincinnati Region (Future Vacancy)

IDEA Public Schools; Cincinnati (OH); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Performance bonus

Paid Family Leave

Tuition Reimbursement

Employer-Paid Mental/Behavioral Health

Dental and vision plans

Job summary

A leading educational institution in Cincinnati seeks a Campus Operations Associate to enhance operational excellence within the school. You will coordinate front office activities, manage student records, and assist with onboarding, ensuring students are prepared for their educational journey. The ideal candidate will possess strong organizational skills and a commitment to the vision that all students can attend college. This role offers a salary between $40,000 and $45,000 with a comprehensive benefits package, including paid family leave and tuition reimbursement.

Qualifications

• At least 2 years in an operations, administrative, or school-based support role.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Support campus front office and oversee daily operations.
• Ensure accuracy of student records.
• Assist with new-student onboarding.
• Facilitate daily attendance calls.
• Support vendor logistics and scheduling.

Skills

Strong organizational skills

Excellent written and verbal communication

Data-savvy

Ability to adapt to change

Commitment to mission

Education

High School Diploma

30 college-level credits preferred

Tools

Student Information Systems (SIS)

Job description

Role Mission

The Campus Operations Associate plays a critical role in enabling a high‑functioning campus by supporting all workstreams related to operations. This includes front office coordination, student information system maintenance, enrollment support, attendance monitoring, and auxiliary services related to transportation, facilities, and child nutrition program. By ensuring operational excellence, this role frees instructional leadership and staff to focus on student learning and programmatic delivery, ultimately supporting IDEA’s mission that “all students are capable of getting to and through college.” This role will report to the Assistant Principal of Operations.

What We Offer

• Compensation: an annual salary between $40,000 and $45,000, commensurate with experience and in alignment with internal equity.
• Eligible for a performance bonus based on team performance and goal attainment.

Other Benefits: we offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Special benefits include:

• Paid Family Leave – Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on tenure and caregiver designation.
• Tuition Reimbursement – Staff may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year, subject to manager discretion and budget availability.
• Employer‑Paid Mental/Behavioral Health – 5 face‑to‑face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work‑life services at no cost.
• Dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses, and professional development.
• Relocation allowance may be offered to defray moving costs, if applicable.

What You Bring – Competencies

Qualifications:

• Education: High School Diploma required; at least 30 college‑level credits preferred.
• Experience: At least 2 years in an operations, administrative, or school‑based support role.

Key Skills:

• Strong organizational skills; ability to manage multiple initiatives simultaneously with urgency and attention to detail.
• Excellent written and verbal communication; ability to engage families, staff, and external vendors.
• Data‑savvy: comfortable working with dashboards, spreadsheets, tracking metrics, analyzing trends, and presenting findings.
• Comfortable in a fast‑paced, growth‑oriented educational environment; able to adapt to change and proactively solve problems.
• Commitment to IDEA’s mission and belief that all students can go to college.

Knowledge and Skills:

• Experience in K‑12 education or charter school environment preferred.
• Familiarity with student information systems (SIS) and operations management (facilities, transportation, nutrition).
• Bilingual in English and Spanish (strongly preferred).
• Experience supporting staff through training, onboarding, or operational supervision.

What You’ll Do – Accountabilities

Operations & Systems Management

• Support campus front office and receptionists; oversee daily operations and manage communications and phone routing.
• Ensure accuracy of student records, demographic data, and enrollment status.
• Assist with new‑student onboarding, transfers, testing registration, and documentation to support 100 % first‑day enrollment.
• Facilitate daily attendance calls and inspect cumulative attendance data; identify trends and support implementation of chronic absenteeism escalation protocols.
• Collaborate with campus leadership on student persistence efforts, e.g., onboarding support, parent communications, tracking check‑ins, and coordinating surveys/feedback.

Auxiliary Services Coordination

• Assist in overseeing child nutrition, transportation, and facilities support; support responsibilities in absence of operations staff.
• Ensure customer service excellence and operational efficiency (front office readiness, facilities readiness, meal preparation with CNP).
• Support vendor logistics and scheduling of services (transport routes, lunches, clinic coverage), and basic facility upkeep requests.
• Assist with summer and beginning‑of‑year operational readiness: onboarding, training schedules, campus setup, ensuring positions filled, and operations teams ready for the school year start.

Staff & Team Support

• Serve as key operational liaison for the campus operations team: coordinate scheduling of staff check‑ins, track training and development, support team meetings and talent processes.
• Maintain strong communication and alignment across non‑instructional teams and between operations and instructional leadership; act as problem‑solver and point of contact for day‑to‑day operational matters.

Compliance, Data & Reporting

• Ensure compliance with federal, state, and district/charter requirements related to enrollment, attendance, student records, nutrition programs, transportation, and facilities.
• Generate, monitor, and present operational data dashboards (e.g., enrollment funnel, attendance trends, staffing vacancies, operational cost metrics) to campus leadership.
• Support audit readiness for health, safety, transportation, and facility documentation.

Values & Characteristics

• Believes and is committed to the mission that all students can get to and through college.
• Demonstrated effective outcomes and results; holds themselves accountable.
• Propensity for action and willingness to learn from mistakes.
• Works with urgency and purpose to drive student outcomes.
• Thrives in an entrepreneurial, high‑growth environment; comfortable with ambiguity and change.
• Seeks and responds to feedback; shares it freely across all levels.
• Works through silos, forging strong cross‑departmental relationships to achieve outcomes.
• Demonstrates professionalism, ethics, and high conduct.
• Problem‑solving, adaptability, flexibility, and strong mathematical/financial understanding.

About IDEA Public Schools

At IDEA Public Schools, we believe each and every child can go to college. Since 2000, IDEA has grown from a small school with 150 students to a multi‑state network of tuition‑free, Pre‑K‑12 public charter schools. IDEA serves over 80,000 college‑bound students in 143 schools across Texas, Louisiana, Florida, Ohio, and is on track to maintain its legacy of sending 100 % of its graduates to college.

When you choose to work at IDEA, you are part of our IDEA Team and Family, working with members who set and reach ambitious goals every day, are excited to grow with IDEA, and work relentlessly to make college for all a reality.

IDEA’s Staff Culture and Belonging Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all team members. Learn more about our commitment to Core Values: https://ideapublicschools.org/our-story/#core-values

To Apply

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