Operations Associate Applicant Pool - IDEA Cincinnati Region (Future Vacancy)

IDEA Public Schools; Cincinnati (OH); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Paid Family Leave

Tuition Reimbursement

Employer-Paid Mental/Behavioral Health Services

Dental and Vision Plans

Generous Vacation Time

Job summary

An educational organization in Cincinnati is seeking an Operations Associate to enhance campus operations. This role involves managing student records, supporting enrollment processes, and overseeing day-to-day operations including auxiliary services. The ideal candidate should have strong organizational and communication skills, a commitment to supporting student success, and preferably bilingual in English and Spanish. Compensation ranges from $40,000 to $45,000 annually, with various benefits to support staff well-being.

Qualifications

• At least 2 years in an operations, administrative, or school-based support role.
• Experience in K–12 education or charter school environment preferred.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Support campus front office and manage daily operations.
• Ensure accuracy of student records and enrollment status.
• Analyze attendance data and support chronic absenteeism protocols.
• Coordinate vendor logistics for auxiliary services.
• Assist in overseeing summer operations and staff onboarding.

Skills

Strong organizational skills

Excellent written and verbal communication skills

Data-savvy

Adaptable to fast-paced environments

Commitment to IDEA's mission

Education

High School Diploma

At least 30 college credits

Job description

Operations Associate – IDEA Cincinnati Region (Future Vacancy)

Apply for the Operations Associate role at IDEA Public Schools.

Role Mission

The Campus Operations Associate plays a critical role in enabling a high‑functioning campus by supporting all workstreams related to operations. This includes front office coordination, student information system maintenance, enrollment support, attendance monitoring, and auxiliary services related to transportation, facilities, and child nutrition. By ensuring operational excellence, this role frees instructional leadership and staff to focus on student learning and programmatic delivery, ultimately supporting IDEA’s mission that “all students are capable of getting to and through college.” This role will report to the Assistant Principal of Operations.

What We Offer

Compensation

• Annual salary between $40,000 and $45,000, commensurate with experience and internal equity.
• Performance bonus based on team performance and goal attainment.

Other Benefits

We offer a comprehensive benefits plan covering the majority of the employee premium for the base medical plan and subsidizing costs for a spouse/domestic partner and children. Additional benefits include:

• Paid Family Leave: up to 8 weeks for birth or adoption of a child.
• Tuition Reimbursement: up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year.
• Employer‑Paid Mental/Behavioral Health: 5 face‑to‑face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work‑life services at no cost.
• Dental and vision plans.
• Disability, life insurance, parenting benefits.
• Generous vacation time, referral bonuses, professional development.
• Relocation allowance may be offered if applicable.

Qualifications

• Education: High School Diploma required; at least 30 credits at the college/university level preferred.
• Experience: At least 2 years in an operations, administrative, or school‑based support role.
• Competencies:
  • Strong organizational skills, ability to manage multiple initiatives simultaneously with urgency and attention to detail.
  • Excellent written and verbal communication skills; ability to engage effectively with families, staff, and external vendors.
  • Data‑savvy: comfortable working with data dashboards, spreadsheets, tracking metrics, analyzing trends and presenting findings.
  • Comfortable working in a fast‑paced, growth‑oriented educational environment; able to adapt to change and proactively solve problems.
  • Commitment to the mission of IDEA Public Schools and belief that all students can go to college.
• Knowledge and Skills:
  • Experience in K‑12 education or charter school environment preferred.
  • Familiarity with student information systems (SIS), operations management (facilities, transportation, nutrition).
  • Bilingual in English and Spanish (strongly preferred).
  • Experience supporting staff through training, onboarding, or operational supervision.

What You’ll Do – Accountabilities

• Support campus front office and receptionists; oversee daily operations; manage communications and phone routing.
• Ensure accuracy of student records, demographic data, and enrollment status; assist with onboarding, transfers, testing registration, and documentation for 100% first‑day enrollment.
• Facilitate daily attendance calls; analyze attendance data; support chronic absenteeism protocols and student persistence efforts.
• Assist in overseeing auxiliary services (child nutrition, transportation, facilities); coordinate vendor logistics and scheduling.
• Support operational readiness for summer and beginning‑of‑year; facilitate staff onboarding, training schedules, campus setup.
• Serve as key operational liaison for the campus operations team; coordinate scheduling, track training, assist with talent processes.
• Maintain communication across teams; act as problem‑solver and point of contact for day‑to‑day operational matters.
• Ensure compliance with federal, state, district/charter requirements related to enrollment, attendance, student records, nutrition, transportation, and facilities.
• Generate and present operational data dashboards; support audit readiness for health, safety, transportation, and facility documentation.

Values and Characteristics

• Believes in and is committed to our mission that all students are capable of getting to and through college.
• Demonstrated effective outcomes and results, accountable for them.
• Propensity for action, willing to learn from mistakes quickly.
• Works with urgency and purpose to drive student outcomes.
• Thrives in an entrepreneurial, high‑growth environment; comfortable with ambiguity and change.
• Responsive to feedback, shared often and freely at all levels.
• Collaborates across silos to forge strong cross‑departmental relationships.
• Demonstrates high levels of professionalism and conduct.
• Problem‑solving, adaptability, flexibility.
• Strong mathematical skills and basic finance understanding.

IDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex, or disability, in admission or access to, or treatment of employment in its programs and activities. For inquiries concerning compliance with the regulations implementing Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, or Title II of the Americans with Disabilities Act of 1990, contact IDEA Human Resources at (956) 377‑8000.