Operations Associate

Honda Center; Yorba Linda (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

The Rinks Foundation in Yorba Linda, CA is hiring an Operations Associate to handle guest services, POS transactions, and rink operations. You will greet guests, manage check-ins, assist with skate rentals, and support snack bar and party operations as needed.

Ideal candidates are 16+ years old, energetic, and capable of thriving in a fast-paced environment with flexible scheduling, including weekends and evenings.

Qualifications

• Age 16 or older is required.
• Service-minded, enthusiastic and energetic personality.
• Strong interpersonal and communication skills.

Responsibilities

• Front Desk/Reception: Communicate rink program information to Guests.
• Operate the POS system and handle cash daily.
• Coordinate locker room check-in/out procedures.
• Greet and assist Guests throughout the facility.
• Answer telephone in a cheerful, timely manner.
• Skate counter operations including skate distribution and rentals.
• Maintain safety and cleanliness across all rink areas.
• Perform scorekeeping tasks and support event operations.

Skills

16+ years old

Service mindset

Interpersonal skills

Communication skills

Adaptable in fast-paced env

Flexible schedule

Rink operations experience

Customer service

Education

Less Than High School

Experience Required: 0-1 Year

MR2026

Job description

A great experience starts with you!

Job Title: Operations Associate

The starting hourly rate for this position is $21.00 per hour.

Responsibilities

• Front Desk/Reception: Communicate rink program information to Guests
• Operate the Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash-handling activities
• Coordinate locker room check-in and check-out procedures
• Greet and assist Guests throughout the facility
• Answer the telephone in a cheerful, courteous, and timely manner
• Skate Counter: Efficiently distribute skates and assist Guests in proper skate size selection. Manage customer flow, including timeliness of service and line flow Collect, inspect, and properly store skates in the correct location Sharpen/maintain rental skates for quality performance/presentation
• Snack Bar (Not at Great Park Ice): Demonstrate a thorough knowledge of menu items, recipes, and prices for the Snack Bar operation Efficiently and accurately perform daily cash-handling activities Skillfully operate food and beverage equipment machines and prepares product in a proficient manner Manage customer flow, including timeliness of service and line flow
• Skate Guard: Safeguard public sessions to ensure exemplary Guest experience and safety by monitoring activity on rink surfaces and in other controlled areas Monitor rink conditions; remove debris from rink surface Must be able to skate for up to 2 hours or willing to learn to skate Maintain an encouraging and attentive demeanor throughout the session Monitor the safety of skaters, including proper usage of skates and other equipment
• Scorekeeper: Efficiently and accurately perform scorekeeping duties Communicate effectively with referees in fast-paced, dynamic environment
• Party Host: Set up and decorate the party room prior to guest’s arrival Set up appropriate facility signage Maintain a positive and attentive demeanor throughout the party Provide outstanding customer service throughout the event, ensuring that food is served on time, assisting with skate size selection and timing of skate
• All above areas are responsible for: Providing excellent customer service by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate, and prompt when responding to Guest inquiries, and when necessary directing the individual to the appropriate Associate Demonstrating the initiative and commitment to communication and teamwork to ensure optimal Guest Service Adhering to First Aid and emergency guidelines and procedures Being alert to and communicating safety/security problems to Shift Manager in a timely manner Adhering to manufacturer's specifications when using equipment or materials in order to assure no risk to self, fellow Associates, or guests Maintaining The Rinks housekeeping standards for all areas of the Rink, including; the lobby, bleachers, restrooms, meeting spaces, locker rooms, and offices Assisting in annual maintenance projects Periodically, efficiently performing clerical activities Maintaining a professional and organized demeanor when dealing with both internal and external Guests Providing services as required for special events, tournaments, and competitions Performing various tasks as necessitated by Guest Service or facility requirements Adhering to all Rinks policies and procedures

Skills

• Must be 16 years of age or older
• Is a highly motivated self-starter who is service minded, enthusiastic, and energetic
• Demonstrates an understanding of The Rinks commitment to quality service, products, and entertainment
• Possesses strong interpersonal and communication skills
• Consistently maintains a pleasant, professional, and approachable style
• Thrives in a fast-paced, dynamic environment where required to deal with a variety of individuals and personalities
• Able to work a flexible schedule consisting of varying days and hours (including weekends, holidays, and nights)
• Meet minimum reading, writing, and mathematical requirements where necessary
• Rink operations experience a plus

Education

• Less Than High School
• Experience Required: 0-1 Year
• MR2026

MR2026 Company: The Rinks Foundation

Our Commitment: We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Thank you for your interest in becoming part of OCVIBE!

Mission

To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.

Vision

We will be the social and entertainment center of Orange County – a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community.

Values

Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

OCSE OC Sports & Entertainment

OC Sports & Entertainment is dedicated to building world class sports and entertainment experiences through groundbreaking technology and a dedication to community. Leveraging the passion behind our Anaheim Ducks team and iconic Honda Center venue, our latest project - OCVIBE will transform 100 acres of Orange County into a downtown epicenter of community, culture, and creativity. To learn more, visit www.ocvibe.com.

For information about your personal information Company collects and how the Company uses, stores, shares, and otherwise manages your information, click here: https://www.ocvibe.com/privacy-policy/