Impact Club Service Concierge

Honda Center; United States; On-site; USD 38,572 - 46,838; Full time

Job summary

Anaheim Arena Management, LLC (F&B) is seeking an Impact Club Service Concierge to deliver premium guest experiences inside Honda Center in Orange County. You will greet guests, ensure seating and VIP handling, and assist with food displays and event flow.

The role requires strong communication, agility in fast-paced events, and the ability to lift up to 50 lbs. On-site work with nights, weekends, and holidays expected.

Qualifications

• Must be 18 years or older.
• Excellent written and verbal communication required.
• Detail oriented with strong guest service focus.
• Willing to work nights, weekends and holidays.

Responsibilities

• Greet and check-in guests, ensuring VIP-style service.
• Assist with food setup, display and sanitation standards.
• Support event setup, execution, and breakdown.
• Communicate dietary needs to management.
• Maintain stock and restock beverages, snacks, and supplies.
• Complete event paperwork and stay organized.

Skills

Communication skills

Attention to detail

Organization

Flexibility

Guest service

Teamwork

Physical stamina

Education

High School Diploma or Equivalent

Job description

A great experience starts with you! Join our team to help create and develop the future of live entertainment and sports in Orange County!

Mission

To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.

Vision

We will be the social and entertainment center of Orange County - a place where the cultural kaleidoscope of the region converges and connects.

Our vibrant, rich collection of experiences will celebrate the diversity of our community.

Values

Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Job Title

Impact Club Service Concierge

Pay Details

The starting hourly rate for this position is $30.00 per hour.

Responsibilities

Collaborating with team members to ensure food quality, monitoring hold times, upholding safety and sanitation standards, and promptly addressing member and guest needs to create a seamless experience.

• Greet and check-in members and guests by scanning passes and/or referencing guest list
• Welcome patrons hospitably; provide guests with exceptional service for a VIP experience
• Assist with food setup and display, including polishing chafers, menus, menu tags, service utensils, etc.
• Assist with event setup, execution, and breakdown within the club and entry points; responsibilities include but are not limited to lighting, podiums, tablets, stanchions, various electronic devices, wristbands, dining room tables, etc.
• Communicate effectively with team members, management and guests; gather and relay dietary restrictions and preferences to management
• Maintain and restock various products including beverages, candy, snacks, paper goods, condiments, etc. and provide updates and counts on any items that need replenishing
• Complete event paperwork (i.e. inventory count sheets, daily checklists, etc.)
• Other tasks as assigned by supervisors and/ or managers, including supporting all other F&B areas as needed
• Maintain cleanliness and organization of the food stations; clean and sanitize high contact surfaces
• Adhere to uniform and appearance guidelines, maintaining a professional, well-groomed presentation
• Follow, adhere, and practice the Safety and Sanitation standards set forth by the Food & Beverage Department

Skills

• Must be a minimum of 18 years of age.
• Possess excellent written and verbal communication skills
• A strong attention to detail and proven customer service skills
• Exceptional organization and prioritization are a must
• Flexibility to work nights, weekends, and holidays
• Must be able to work in an environment with fluctuating temperatures.
• Positive, and outgoing personality
• Able to work under pressure
• Able to lift up to 50lbs.
• Knowledge, Skills and Experience

Education

High School Diploma or Equivalent

Experience

Required - 1-2 Year's

This position is on-site.

Company: Anaheim Arena Management, LLC (F&B)

Our Commitment

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws.

We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Thanks for your interest in becoming part of OCVIBE! Mission To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.

Vision

We will be the social and entertainment center of Orange County - a place where the cultural kaleidoscope of the region converges and connects.

Our vibrant, rich collection of experiences will celebrate the diversity of our community.

Values

Be Safe Do the Right Thing Be Generous Include Everyone Make it Easy Be Bold

OCSE OC Sports & Entertainment is dedicated to building world class sports and entertainment experiences through groundbreaking technology and a dedication to community. Leveraging the passion behind our Anaheim Ducks team and iconic Honda Center venue, our latest project-OCVIBE will transform 100 acres of Orange County into a downtown epicenter of community, culture, and creativity. To learn more, visit www.ocvibe.com.

For information about your personal information Company collects and how the Company uses, stores, shares, and otherwise manages your information, click here: https://www.ocvibe.com/privacy-policy/