Operations Associate

Headway; United States; Remote; USD 70,000 - 103,000; Full time

Job summary

An innovative firm is seeking a dynamic Operations Specialist to join its mission of transforming mental healthcare. In this pivotal role, you will design and implement scalable processes, collaborating with cross-functional teams to address core business challenges. Your data-driven insights will shape the future of operations, impacting the lives of countless patients and providers. This position offers a unique opportunity to thrive in a fast-paced, data-first environment, where your contributions will directly influence the growth and success of the organization. If you're passionate about building systems and teams, this role is perfect for you.

Benefits

Equity Compensation

Medical, Dental, and Vision coverage

HSA / FSA

401K

Work-from-Home Stipend

Therapy Reimbursement

16-week parental leave

Carrot Fertility reimbursement

13 paid holidays

Flexible PTO

Qualifications

• 2-5+ years in consulting, operations, or investment banking.
• Experience at a high-growth startup is a plus.

Responsibilities

• Design and build foundations for new initiatives within Operations.
• Lead cross-functional efforts to drive core ops processes.

Skills

Data Analysis

Project Management

Collaboration

Systems Thinking

Team Building

Education

Bachelor's Degree

Master's Degree

Job description

About The Role

As Headway works to build a new mental healthcare system that everyone can access, we’re facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate. We’re pushing the boundaries of the existing healthcare system so that we can fulfill our promise to providers, patients, and payers to create access to high quality providers across the nation. In order to do that, we’re building a world class operations team that enables efficiency, growth, and quality, and as a member of this team, you will have the opportunity to have a material impact on the trajectory of Headway and help define a function core to the livelihood of our business and the impact we deliver for our partners and clients.

In this role, you will have the unique opportunity to create structure out of chaos, to architect, test, and operationalize solutions through building data workflows and processes that will deliver real-world impact from day one to hundreds of thousands of patients and Providers around the country. As part of scaling the solutions you design, you will also operate as a thought partner to product and data teams at Headway, in a bid to drive the future-first nature of the solutions you deliver. This is a unique opportunity to get hands on in a data-first environment, and to own outcomes core to the growth of our business.

What you’ll do at Headway

• Design and build foundations for a variety of 0-1 initiatives within the Operations function, such as piloting new products, processes, and programs
• Drive the build, execution, monitoring & ongoing implementation of scalable products and processes that enable us to deliver on core business challenges
• Lead cross-functional efforts with our product, engineering, payer, and CX teams to drive core ops processes and achieve team OKRs.
• Collaborate closely with cross-functional stakeholders across the company to achieve shared goals

You’ll be great for this role if you:

• 2-5+ years of experience in consulting / operations / investment banking or related experience; operations experience at a high-growth startup is a plus.
• You are a self-starter. Master disambiguator/simplifier and constantly pushing toward clarity and execution.
• You are highly data-driven. Can drive complex analyses and translate into key actionable insights, projects and OKRs.
• You are a collaborator. Proactively partners across teams while holding teams accountable for business results.
• You are a systems thinker. Inclined to solve problems with product and automation.
• You are a team builder. You are passionate about growing and developing a team.

Compensation and Benefits:

• The expected base pay range for this position is $70,040-$103,000, based on a variety of factors including qualifications, experience, and geographic location.

  We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Benefits offered include:

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development