Operations Associate

Impact Public Schools; Tacoma (WA); On-site; USD 52,000 - 65,000; Full time

Job summary

Impact Public Schools seeks an experienced operations assistant to support enrollment, data entry, and compliance across the Seattle-Tacoma area. This role requires meticulous data management, strong communication with families, staff, and vendors, and travel between sites.

You will work with Skyward, MealTime, and other SIS systems to maintain accurate records, draft notices, and assist with audits and reporting while balancing on-site support with routine data tasks.

Qualifications

• 1+ years of experience in data entry, customer service, or administrative operations.
• Proficiency with Google Workspace and Microsoft Office applications.
• Comfort navigating database systems, Skyward, or electronic record systems.
• Experience in a charter network, start-up environment, or high-performing school setting.

Responsibilities

• Support enrollment processing and data entry for families across sites.
• Assist with routine audits of enrollment files and state reporting documentation.
• Update trackers, databases, and SIS with student data and services records.
• Draft family communications and meal eligibility letters; manage direct certification checks.
• Coordinate with school staff, home office, vendors, and families to ensure accurate reporting.
• Provide on-site operational support and data management as needed.

Skills

Data entry

Customer service

Administrative operations

Time management

Communication

Detail oriented

Teamwork

Education

Bachelor's degree preferred

Equivalent administrative/operations experience

Tools

Skyward

MealTime

Google Workspace

Microsoft Office

Job description

* **Collaborative Team Player:** You believe in the power of teamwork and want to work in a collaborative school community where team members support one another across school sites and the home office.* **Mission & Values Aligned:** You are aligned with Impact Public Schools' values and share an unwavering belief that every child, regardless of identity or background, can thrive and meet ambitious goals.* **Data & Detail Driven:** You are detail-oriented, strive for excellence in your work products, and enjoy using data to support operations, compliance, and organizational health.* **System Builder:** You are highly organized and enjoy establishing and maintaining clear structures and systems to help others access operational resources easily.* **Problem-Solving:** Ability to identify operational challenges and collaborate with school-based and home office teams to find creative, efficient solutions.* **Communication:** Strong interpersonal and written communication skills for engaging with families, school staff, vendors, and external partners with clarity and empathy.* **Time Management & Adaptability:** Ability to manage multiple priorities at once, balancing routine data management with on-site operational support as needed.* **Student Information Systems (SIS):** Maintain accurate student and network records in Skyward and internal data tracking sheets with strict compliance expectations for internal data management and external reporting requirements.* **Reporting Assistance:** Support the collection, entry, and analysis of data required for local, state, and federal compliance reports, maintaining an exceptionally high bar for accuracy and completeness.* **Compliance & Audit Support:** Assist with routine audits of new and historical student enrollment files, Special Education paperwork, and state reporting documentation.* **Data Management and Documentation for Specialized Services:** Support updating trackers, databases, and SIS for student receiving specialized services, including special education, multilingual learning, highly capable, Title I, and learning assistance program, and drafting related documentation or communications for families.* **Eligibility Status Management:** Manage meal eligibility status for families by reviewing Child Nutrition Eligibility & Education Benefit (CNEEB) Application responses and regularly running direct certification.* **Family Notifications:** Draft and send out meal eligibility status letters to families in a timely and clear manner.* **Meal Data Verification:** Review meal data in our MealTime systems to verify accuracy and resolve discrepancies.* **On-Site Meal Service Observation:** Observe meal service at our school sites to ensure compliance with network and state nutrition guidelines.* **Needs & Data Review:** Review the data and anticipated needs of new students to ensure a seamless onboarding experience.* **Records Request Logistics:** Request student records from previous districts and follow up to ensure complete academic and health files are received.* **Enrollment Processing:** Assist families with completing registration paperwork, verifying data accuracy, and processing incoming enrollment submissions.* 1+ years of experience in data entry, customer service, or administrative operations.* Proficiency with Google Workspace (Gmail, Docs, Sheets) and Microsoft Office applications.* Comfort navigating database systems, student information systems (e.g., Skyward), or electronic record systems.* Bachelor's degree preferred, or equivalent administrative/operations experience.* Experience in a charter network, start-up environment, or high-performing school setting.* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is active and may require standing, walking, bending, kneeling, stooping, and crouching throughout the day. Frequent light lifting and carrying (less than 15 pounds) with occasional heavy lifting (up to 50 pounds). The employee must have sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Work is primarily inside but has daily responsibilities outside (exposure to sun, heat, cold, and inclement weather).* Active role requiring local travel between school sites in the Seattle-Tacoma region.