Operations Associate (26-27)

KIPP Public Schools Northern California; East Palo Alto (CA); On-site; USD 39,000 - 45,000; Full time

Job summary

The Operations Associate will manage the front office and serve as the first point of contact for students, families, staff, or visitors in the office. This role supports attendance, enrollment, communications, and daily operations at a KIPP school.

Located at KIPP Valiant Community Prep, the position reports to the Director of School Operations and requires 1–2 years of experience, a high school diploma, and strong MS Word/Excel skills. Spanish fluency is preferred.

Qualifications

• High school diploma required.
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Responsibilities

• Manage front office and incoming visitors.
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Skills

Spanish fluency

Attention to detail

Communication skills

Team collaboration

Prioritization

Integrity and mission alignment

Relationship building

Local knowledge (East Palo Alto)

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Description

OPERATIONS ASSOCIATE

Position Summary

The Operations Associate will play a critical role in maintaining the systems that support excellent teaching and learning. They will manage the front office and serve as the first point of contact for any students, families, staff, or visitors in the office. They must also passionately believe in the value of a KIPP education and have the ability to enthusiastically share that vision and belief with others. This position is an excellent opportunity for a highly driven self-starter to support a high-performing school.

The Operations Associate reports to the Director of School Operations and is located at KIPP Valiant Community Prep.

Preferred Qualifications

Experience:

• Minimum 1 years of work experience, 2 or more years strongly preferred

Education:

• High school diploma required

Knowledge/skills required:

• Spanish fluency preferred
• Knowledge of the East Palo Alto neighborhood
• Demonstrated proficiency with Microsoft Word and Microsoft Excel
• Ability to self-direct, prioritize and multi-task among competing goals
• Demonstrated ability to work well with others and build relationships across teams
• Excellent written and verbal communication skills with keen attention to detail
• Unquestioned integrity and commitment to KIPP Bay Area Schools’ mission and values

Essential Functions And Responsibilities

Manage front office and incoming visitors

• Own the creation of a welcoming, organized front office that reflects school values and culture
• Manage inventory of office supplies, student store items, textbooks, uniforms, and other materials
• Serve as the point person for first aid and student medication
• Assist with managing the school’s finances, including assisting with school fees, deposits, cash management, and purchasing

Manage student attendance and data

• Track daily student attendance accurately, including distributing tardy slips, checking records, and compiling attendance documentation
• Arrange morning calls home to students who are absent, and if needed, coordinate absent students’ homework drop-off and pick-up
• Support a culture of high attendance by tracking unexcused absences, managing truancy documentation, and scheduling truancy meetings
• Maintain complete and accurate student records in cumulative folders and in PowerSchool
• Support with compiling academic data for report cards, transcripts, and other documents

Support student enrollment

• Support student recruitment activities and school events (e.g. open houses, information sessions)
• Support management of all incoming applications and enrollment paperwork for new and returning students
• Help prepare application data and communications for the enrollment lottery
• Own specific parts of the enrollment process, such as scheduling family meetings or managing all incoming new student enrollment paperwork

Support communications systems

• Help prepare weekly bulletins in English and Spanish to distribute to team & family
• Assist in the preparation of all parent communications, including letters and report cards
• Assist in maintaining updates and newsletters on the school website
• Manage communication systems with families by sending out mailings and using the SchoolMessenger system for school events

Support school leadership with creating a joyful learning environment

• Support with furnishing and decorating the facilities to model school values and culture
• Support with implementing school safety plans and procedures
• Assist with on-campus and off-campus school events, including student field trips
• Adhere to KIPP’s health and safety guidelines as outlined by the CDC, CDE, and public health agencies’ recommendations
• Assist with other tasks and projects as necessary or assigned

Physical, Mental and Environmental Demands

Physical: Ability to navigate office and school campuses. Occasional lifting/carrying of equipment 20-50 lbs.

Mental: Stress of deadlines and normal work standards, ability to analyze problems and generate alternatives, work with interruptions, concentrate for long periods of time, read, calculate, perform routine math problems, memorize and recall objects and people.

Environmental: School environment subject to constant interruptions and distractions. It will require work as current public health guidelines warrant. Adhere to KIPP’s health and safety guidelines as outlined by the CDC, CDE, and public health agencies’ recommendations.

Classification

Full-time, non-exempt position

About KIPP Public Schools Northern California

We are a thriving nonprofit network of 21 free, public charter schools open to all students. At KIPP, we believe all children should grow up free to create the future they want for themselves and that schools can and should be a critical factor in making that vision a reality. Together with families and communities, we create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world.

Our student community consists of over 7,000 elementary, middle, and high school students in East Palo Alto, Oakland, San Francisco, San Lorenzo, San Jose, Redwood City, and Stockton. 79% qualify for free or reduced price lunch, 23% are multilingual learners, and 10% have special needs. We strive to cultivate a representative team of teachers and leaders that reflect our students’ diversity.

Compensation

KIPP Northern California is dedicated to you and your family's well-being! We offer a competitive salary as well as a comprehensive benefits package including medical, dental, vision, and transportation benefits.

We benchmark annually against comparably-sized non-profit organizations in the regions where we operate, to offer competitive salaries. The hourly rate for this position is between $28.37 and $33.69.