Operations Associate

Impact Public Schools; United States; Hybrid; USD 43,000 - 46,000; Full time

Benefits offered by this job

Competitive pay and benefits

Flexible work-from-home schedule

Paid time off

Mental health support

Job summary

Impact Public Schools seeks an Operations Associate to provide administrative, data, and operational support across the network's home office and school sites. You will help with data management, enrollment support, and meal program compliance while collaborating with multiple departments.

The role emphasizes detail orientation, strong communication, and a proactive approach to maintaining clean systems and accurate records across the network in a dynamic educational environment.

Qualifications

• 1+ years of experience in data entry, customer service, or administrative operations.
• Proficiency with Google Workspace (Gmail, Docs, Sheets) and Microsoft Office applications.
• Comfort navigating database systems, student information systems (e.g., Skyward), or electronic record systems.

Responsibilities

• Data & Compliance Management: maintain accurate student and network records in Skyward and internal data tracking sheets.
• Reporting Assistance: support collection, entry, and analysis for compliance reports with high accuracy.
• Compliance & Audit Support: assist with routine audits of enrollment files and state reporting documentation.
• Data Management and Documentation for Specialized Services: support trackers and documentation for services including special education and Title I.
• Meal Compliance Eligibility Status Management: manage meal eligibility status and direct certification.
• Family Notifications: draft and send meal eligibility letters to families.
• Meal Data Verification: review meal data in MealTime systems for accuracy.
• On-Site Meal Service Observation: observe meal service to ensure compliance.

Skills

Data entry

Customer service

Administrative operations

Education

Bachelor's degree

Tools

Google Workspace

Microsoft Office

Skyward

Job description

Impact Public Schools is seeking an Operations Associate to provide general administrative, data, and operational support to our network home office and school sites. This role partners with departments across the organization to ensure compliance, maintain clean data systems, support student enrollment, and oversee meal program compliance. If you are a detail-oriented professional who excels at organizational systems, data entry, customer service, and cross-departmental collaboration, this role is for you.

POSITION

Operations Associate

TYPE

Home Office

LOCATION

Home Office positions work at our school sites across the Seattle-Tacoma area (Tukwila, WA, South Seattle, WA, Renton, WA, Tacoma, WA, Des Moines, WA) with flexibility to work from home as approved by manager.

SALARY

$43,281-$45,930 annualized

STATUS

Temporary (4-month term with possibility of extension), non-exempt, in-person position

START DATE

Hiring happens on a rolling basis. Start date will be determined as a part of the offer process

REPORTS TO

Director of Operations

Who You Are

Collaborative Team Player: You believe in the power of teamwork and want to work in a collaborative school community where team members support one another across school sites and the home office.

Mission & Values Aligned: You are aligned with Impact Public Schools’ values and share an unwavering belief that every child, regardless of identity or background, can thrive and meet ambitious goals.

Data & Detail Driven: You are detail-oriented, strive for excellence in your work products, and enjoy using data to support operations, compliance, and organizational health.

System Builder: You are highly organized and enjoy establishing and maintaining clear structures and systems to help others access operational resources easily.

Key Skills & Characteristics

• Problem-Solving: Ability to identify operational challenges and collaborate with school-based and home office teams to find creative, efficient solutions.
• Communication: Strong interpersonal and written communication skills for engaging with families, school staff, vendors, and external partners with clarity and empathy.
• Time Management & Adaptability: Ability to manage multiple priorities at once, balancing routine data management with on-site operational support as needed.

Core Job Functions

Data & Compliance Management

• Student Information Systems (SIS): Maintain accurate student and network records in Skyward and internal data tracking sheets with strict compliance expectations for internal data management and external reporting requirements.
• Reporting Assistance: Support the collection, entry, and analysis of data required for local, state, and federal compliance reports, maintaining an exceptionally high bar for accuracy and completeness.
• Compliance & Audit Support: Assist with routine audits of new and historical student enrollment files, Special Education paperwork, and state reporting documentation.
• Data Management and Documentation for Specialized Services: Support updating trackers, databases, and SIS for student receiving specialized services, including special education, multilingual learning, highly capable, Title I, and learning assistance program, and drafting related documentation or communications for families.
• Meal Compliance Eligibility Status Management: Manage meal eligibility status for families by reviewing Child Nutrition Eligibility & Education Benefit (CNEEB) Application responses and regularly running direct certification.
• Family Notifications: Draft and send out meal eligibility status letters to families in a timely and clear manner.
• Meal Data Verification: Review meal data in our MealTime systems to verify accuracy and resolve discrepancies.
• On-Site Meal Service Observation: Observe meal service at our school sites to ensure compliance with network and state nutrition guidelines.

Home Office & School Operations Support

• On-Site Operational Support: Provide hands-on assistance to school-based operations teams during peak times, including front desk coverage, meals coordination, and facilities support.
• Operations Communications: Co-manage the central operations inbox, addressing general inquiries promptly and routing requests to appropriate network stakeholders.
• Enrollment & Student Onboarding Needs & Data Review: Review the data and anticipated needs of new students to ensure a seamless onboarding experience.
• Records Request Logistics: Request student records from previous districts and follow up to ensure complete academic and health files are received.
• Enrollment Processing: Assist families with completing registration paperwork, verifying data accuracy, and processing incoming enrollment submissions.
• Other duties as assigned.

Required Qualifications

• 1+ years of experience in data entry, customer service, or administrative operations.
• Proficiency with Google Workspace (Gmail, Docs, Sheets) and Microsoft Office applications.
• Comfort navigating database systems, student information systems (e.g., Skyward), or electronic record systems.

Preferred Qualifications

• Bachelor's degree preferred, or equivalent administrative/operations experience.
• Experience in a charter network, startup environment, or high-performing school setting.

License / Certification

Must have or be eligible to obtain a food handler certification

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is active and may require standing, walking, bending, kneeling, stooping, and crouching throughout the day. Frequent light lifting and carrying (less than 15 pounds) with occasional heavy lifting (up to 50 pounds). The employee must have sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Work is primarily inside but has daily responsibilities outside (exposure to sun, heat, cold, and inclement weather). Active role requiring local travel between school sites in the Seattle-Tacoma region.

Non Negotiables & Clearances

• Must submit academic transcript upon hire.
• Offer is contingent upon passing a fingerprint and background check.
• Must complete all required mandatory SafeSchools training modules.

What We Offer

• Competitive pay and generous paid time off package including paid holidays, vacation, and personal time.
• Eligible employees can access our earned wage access program through myFlexPay;
• Access to mental health support and counseling through our Employee Assistance Program (EAP).
• Flexible work-from-home schedule options on non-site support days.

Equal Employment Opportunity

Impact Public Schools is committed to providing a work environment free of unlawful discrimination and harassment, including sexual harassment. Impact Public Schools does not discriminate in any programs or activities on the basis of sex, race, creed, religion, color, national origin, age, veteran or military status, sexual orientation, gender expression or identity, disability, or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts and other designated youth groups. Every Impact team member is known, valued, and respected. We actively strive to build connections among teachers, leaders, and Home Office staff. One of our core values is "Everyone Grows." This isn’t just a value for scholars - it applies to adults as well! Impact teachers receive regular 1:1 coaching from an instructional expert and collaborate weekly with grade-level team colleagues. Impact also supports Teaching Fellows in applying to and paying for a teacher certification program! Joining Impact means joining a diverse team that authentically believes in each and every child and their ability to thrive.