Operations Associate

TruMed Systems, Inc.; San Diego (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A service solutions provider in San Diego is seeking an entry-level operations support professional. In this full-time role, you will assist in daily operations, coordinate service activities, and manage documentation. Strong skills in Microsoft Excel and Word are required, with a preference for experience in digital documentation systems. Local travel may be necessary.

Qualifications

• Knowledge of Microsoft Excel and Word required.
• Experience with digital documentation systems preferred.

Responsibilities

• Support day-to-day operational activities.
• Coordinate post-sale service operations.
• Perform temperature recertification tests.
• Collaborate with cross-functional teams.

Skills

Knowledge of Microsoft Excel

Knowledge of Microsoft Word

Experience with digital documentation systems

Education

High school diploma or equivalent

Job description

Overview

Provides support for Operations, and assists in coordinating aspects of daily operations, including recording and reporting data.

Essential Duties and Responsibilities

• Support day-to-day operational activities, including order management, ticket resolution, and coordination of shipments and deliveries.


• Coordinate post-sale service operations including battery replacements and temperature recertification processes for TruMed’s hardware products.


• Place and track battery orders, schedule service visits with field technicians and customers, and ensure timely completion of replacements.


• Perform temperature recertification tests and administer the calibration schedule for AccuVax and AccuShelf units in compliance with internal quality standards.


• Support inventory tasks including receiving, tracking, reporting stock levels, and preparing orders for deployments.


• Use software tools (e.g., Salesforce, Excel, internal systems) to manage workflows, update tickets, and track ongoing tasks.


• Collaborate cross-functionally with Support, Field Service, and Engineering teams to ensure effective execution of maintenance and service-related activities.


• Communicate with internal and external stakeholders regarding service updates, scheduling, and escalation of operational issues.


• Maintain department documentation and assist in the preparation of routine and ad hoc reports.


• Help ensure general organization and cleanliness of common areas and storage rooms.


• Assist with proper recycling or disposal of obsolete or excess equipment in accordance with internal protocols.

Education & Experience Requirements

• High school diploma, GED or equivalent.


• Knowledge of Microsoft Excel and Microsoft Word.


• Preferred skills: Experience with digital documentation systems is preferred (e.g., Confluence, Jira, SharePoint).

Work Environment

• Work requires local travel (up to 10%) and willingness to work a flexible schedule.


• All employees are expected to adhere to the TruMed Systems, Inc. Employee Handbook at all times. Specifically, all employees of TruMed Systems, Inc., regardless of role, are expected to:
  
  
  
  • Treat others with dignity and respect at all times.
  
  
  • Conduct themselves in an ethical manner at all times.
  
  
  • Support the mission and values of the company.
  
  
  • Comply with company’s expectations, policies, and procedures.
  
  
  
  

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales, General Business, and Education

Industries

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing