Operations Associate

APM Terminals; Colton (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Paid Time Off

Job summary

Maersk is hiring a Dispatch Customer Service Representative for Home Delivery (3PL) to serve as the primary liaison between the client, delivery teams, and internal operations. The role is onsite at the client's facility in Colton, CA, supporting drivers and dispatchers throughout the day and providing timely delivery updates.

The ideal candidate will have experience in dispatch, logistics, or customer service, strong communication skills, and the ability to multitask in a fast-paced

Qualifications

• Experience in dispatch, logistics, or customer service.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and dispatch systems.
• Excellent organizational and problem-solving abilities.
• Ability to collaborate with clients, drivers, and operations teams.

Responsibilities

• Monitor daily home delivery routes and provide operational support to drivers and field teams.
• Communicate with drivers to resolve delivery issues, delays, and customer concerns.
• Respond promptly and professionally to client emails regarding delivery status, exceptions, and service updates.
• Coordinate with the client's team to ensure delivery expectations and service levels are met.
• Track deliveries and document route updates, delays, and completed stops.
• Escalate operational issues as needed and work with management to identify timely solutions.
• Maintain accurate records of customer communications, delivery exceptions, and operational reports.
• Build and maintain positive relationships with the client and internal teams while delivering exceptional customer service.

Skills

Dispatch experience

Logistics knowledge

Customer service

Communication skills

Multitasking

Team collaboration

Tools

Microsoft Office

Dispatch management systems

Job description

About Us:As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!If you are seeking to be a part of a family, this is the place for you!Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.*Weekends needed two days off during the week*Dispatch Customer Service Representative – Home Delivery (3PL)The Dispatch Customer Service Representative supports daily home delivery operations by serving as the primary liaison between the client, delivery teams, and internal operations. Working onsite at the client's facility, this role assists drivers and dispatchers throughout the day, monitors delivery progress, and provides timely communication to the client regarding delivery status, exceptions, and resolutions.Key Responsibilities:Monitor daily home delivery routes and provide operational support to drivers and field teams.Communicate with drivers to resolve delivery issues, delays, and customer concerns.Respond promptly and professionally to client emails regarding delivery status, exceptions, and service updates.Coordinate with the client's team to ensure delivery expectations and service levels are met.Track deliveries and document route updates, delays, and completed stops.Escalate operational issues as needed and work with management to identify timely solutions.Maintain accurate records of customer communications, delivery exceptions, and operational reports.Build and maintain positive working relationships with the client and internal teams while delivering exceptional customer service.Qualifications:Previous experience in dispatch, logistics, transportation, or customer service preferred.Strong communication and interpersonal skills.Ability to multitask and work effectively in a fast-paced environment.Proficient with Microsoft Office and transportation or dispatch management systems.Strong organizational and problem-solving abilities.Ability to work collaboratively with clients, drivers, and operations teams.Company Benefits:MedicalDentalVision401k + Company MatchEmployee Assistance ProgramPaid Time OffFlexible Work Schedules (when possible)And more!PAY$22-$24 per hourDays off (Tuesday and Wednesday) . The schedule consists of two days from 11:30 AM to 8:00 PM and three days from 11:00 AM to 7:30 PM .*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.#INDEEDMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .