Operations Associate

Priority Dispatch Corp.; Media (Delaware County); On-site; USD 55,000 - 75,000; Full time

Job summary

Priority Dispatch Corp. in Media, PA is seeking an Operations Associate to support agency operations, system administration and compliance initiatives. You will help improve efficiency, resolve workflow issues, maintain data integrity and support regulatory and quality control requirements across agency systems.

You will troubleshoot AMS 360, manage data processing, assist service teams, and participate in special projects to drive process improvements and higher service quality.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong computer skills.
• Experience with agency management systems such as AMS 360, BenefitPoint, WorkSmart, and ImageRight preferred.
• Strong verbal and written communication skills.
• Strong listening skills and a desire to solve problems.
• Highly motivated and goal oriented.
• Strong organizational and process management skills.

Responsibilities

• Evaluate, troubleshoot, and prioritize technical issues related to agency management systems and operational platforms.
• Assist service teams across departments with workflow, system, and process-related issues.
• Process monthly agency reports within AMS 360.
• Manage agency system downloads and related data processing activities in AMS 360/Worksmart.
• Assist with carrier website access management and user login setups.
• Review, process, and file Surplus Lines transactions through applicable state websites in accordance with state guidelines.
• Manage daily, monthly, quarterly and annual surplus lines reporting requirements.
• Identify issues that may lead to state surplus lines audits and assist with related data collection.
• Collaborate with agency management vendors to support system enhancements, workflow improvements, and data integrity initiatives.
• Assist with system updates, process changes, data validation, and implementation support to ensure smooth operational transitions.
• Research, document, and help implement process improvements that improve consistency, efficiency, and service quality.
• Participate in special projects and perform additional duties as assigned.

Skills

Strong communication

Problem solving

Organizational skills

Process management

Motivated

Education

Bachelor’s degree or equivalent experience

Tools

AMS 360

BenefitPoint

WorkSmart

ImageRight

Job description

# Operations AssociateMedia, PA 19063## Description**About the Role**ECBM is looking for an Operations Associate to join our team. The Operations Associate supports agency operations, system administration and compliance initiatives. This role focuses on improving efficiency, resolving operational and workflow issues, maintaining data integrity, and supporting regulatory and quality control requirements across agency systems and processes.**Operations Support** • Evaluate, troubleshoot, and prioritize technical issues related to agency management systems and operational platforms. • Assist service teams across departments with workflow, system, and process-related issues. • Process monthly agency reports within AMS 360. • Manage agency system downloads and related data processing activities in AMS 360/Worksmart. • Assist with carrier website access management and user login setups.**Compliance & Quality Control** • Review, process, and file Surplus Lines transactions through applicable state websites in accordance with state guidelines. • Manage daily, monthly, quarterly and annual surplus lines reporting requirements. • Identify issues that may lead to state surplus lines audits and assist with related data collection.**Special Projects** • Collaborate with agency management vendors to support system enhancements, workflow improvements, and data integrity initiatives. • Assist with system updates, process changes, data validation, and implementation support to ensure smooth operational transitions. • Research, document, and help implement process improvements that improve consistency, efficiency, and service quality. • Participate in special projects and perform additional duties as assigned.## Qualifications**Qualifications*** Bachelor’s degree or equivalent experience.* Strong computer skills.* Experience with agency management systems such as AMS 360, BenefitPoint, WorkSmart, and ImageRight preferred.* Strong verbal and written communication skills.* Strong listening skills and a desire to solve problems.* Highly motivated and goal oriented.* Strong organizational and process management skills.