Operations & Systems Specialist

ECBM Insurance Brokers and Consultants; Media (Delaware County); On-site; USD 52,000 - 65,000; Full time

Job summary

ECBM Insurance Brokers and Consultants, based in Media, PA, seeks an Operations Associate to support agency operations, system administration and compliance initiatives. The role focuses on improving efficiency, resolving operational issues, maintaining data integrity, and supporting regulatory requirements across agency systems.

The position covers operations support, compliance tasks and special projects, with responsibilities spanning AMS 360, Worksmart, and carrier website access management.

Responsibilities

• Evaluate, troubleshoot, and prioritize issues related to agency management systems and platforms.
• Assist service teams with workflow, system, and process issues.
• Process monthly agency reports within AMS 360.
• Manage agency system downloads and data processing in AMS 360/Worksmart.
• Assist with carrier website access management and user login setups.
• Review and file Surplus Lines transactions per state guidelines.
• Manage surplus lines reporting on a daily, monthly, quarterly and annual basis.
• Identify issues that may trigger state surplus lines audits and collect relevant data.
• Collaborate with vendors to support system enhancements and data integrity.
• Assist with system updates, process changes, and data validation for smooth transitions.
• Document and implement process improvements to enhance efficiency and service quality.
• Participate in special projects and perform additional duties as assigned.

Job description

ECBM Insurance Brokers and Consultants, based in Media, PA, seeks an Operations Associate to support agency operations, system administration and compliance initiatives. The role focuses on improving efficiency, resolving operational issues, maintaining data integrity, and supporting regulatory requirements across agency systems.

The position covers operations support, compliance tasks and special projects, with responsibilities spanning AMS 360, Worksmart, and carrier website access management.