Operations Associate

Rinse; Dallas (TX); On-site; Full time

Job summary

Join a promising startup in Dallas as an Operations Associate, where you'll manage delivery and cleaning operations. This entry-level role offers growth opportunities in a fast-paced environment, focusing on customer satisfaction and operational efficiency. Be part of a collaborative team committed to professional development and shaping the future of clothing care.

Benefits

Paid sick leave

Snacks at the office

Free laundry and dry cleaning

Qualifications

• Ability to lift up to 50 pounds safely.
• Willingness to work evening shifts and weekends.
• Driver's license with a clean driving record.

Responsibilities

• Ensure customer orders are ready for delivery.
• Troubleshoot delivery issues and support Valets.
• Identify operational challenges and report to Corporate Operations.

Skills

Problem Solving

Customer Service

Fast-paced Environment

Technology Proficiency

Tools

Google Docs

Slack

iOS devices

Job description

2 days ago Be among the first 25 applicants

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ABOUT RINSE Rinse (www.rinse.com) is building the first and largest national, and eventually global, brand in clothing care. We're taking on a massive consumer problem and creating a significantly better dry cleaning and laundry experience through the combination of "smart scheduling" and best-in-class quality and logistics, all supported by a strong technology backbone. We have created a differentiated service our customers love and a profitable business model. Rinse is backed by a group of leading VCs and CEOs who see the massive potential in what we are doing and know we are the team to do it. We launched in 2013 and are currently in San Francisco, Los Angeles, Washington DC, Chicago, Boston, New Jersey, New York, Seattle, Austin and Dallas! This is a very exciting time to join our company and help build something from the ground up, while learning from a seasoned, passionate, and high-caliber team. We are looking for motivated and hungry team-players to join us and can’t wait to hear from you. ABOUT THE ROLE As a core member of our Local Operations team, you will be responsible for executing all aspects of Delivery and Cleaning operations as we scale Rinse Dallas. You will help ensure that customer orders meet our high standards of cleaning quality, are prepared for delivery and are delivered on time by our Valets. This role comes with growth opportunities for exceptional performers who are motivated to learn quickly and want to work for a company committed to their professional development. A few important things to note about this role: Typical shift schedule: 3PM - 11:30PM, MUST have weekend availability and availability to flex up to 4 days a week occasionally Initial compensation: $19/hr. Benefits: P aid sick leave; Snacks at the office; Free laundry and dry cleaning (Rinse credit provided). Applicants will be required to submit a DMV check prior to commencing employment IN THIS ROLE, YOU WILL... Ensure that customer orders are ready for delivery by performing quality and inventory control checks Troubleshoot any delivery issues and support our Valets (delivery drivers) throughout the duration of their shift. Work closely with the Customer Care team to deliver exceptional customer service. Provide on-the-ground support for any customer issues or special order requests. Help identify and report any operational challenges and work with our Corporate Operations team to implement processes aimed at improving operational efficiency as we grow in Dallas. Be able to drive delivery routes and assist Valets on-the-road. AS THE IDEAL CANDIDATE, YOU… Are a problem solver who is biased towards action and able to overcome challenges Thrive in fast-paced environments and work well under pressure Are energized until the late hours of the night and can reliably work evening shifts You are willing to work until the job is completed Roll with the punches and embrace change and ambiguity Are comfortable with or are excited to learn about different technology and tools (Google Docs, Slack, iOS devices). Proficiency is ideal. Live and breathe our core values of Taking Ownership, Respect, Honesty, and working to Delight and Amaze our customers Can lift up to 50 pounds safely Have a driver's license with a clean driving record (Motor Vehicle Record check required). WHY WORK AT RINSE This is a once in a lifetime opportunity to be one of Rinse Dallas’ first Operations Associates. You will be executing on an important part of Rinse’s business and will get to help shape the Dallas market’s operations from the ground up. You can take pride in getting to be a part of interesting and impactful work at a promising startup poised for continued growth. We are committed to professional development and can promise a fast-moving environment where you will be challenged and stretched on a daily basis. We have built a high-caliber team and have a tight-knit, collaborative work environment where you’ll constantly learn from others. This is an exciting opportunity for any motivated, hard-working, quick-learner to join our team and be given the chance to help launch Rinse Dallas and grow with the market. Your application will be handled in accordance with our Candidate Privacy Policy . Powered by JazzHR

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Consumer Services

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