Operations Associate

Lifestyle Communities; Columbus (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Lifestyle Communities seeks an Operations Associate in Columbus, OH to join the Lifestyle Property Management team. You will support the Operations Manager on strategic projects, assist on-site leasing teams with technology needs, and help manage leasing operations communications and SOPs.

You will draft communications, maintain leasing systems, and train site teams while collaborating with IT, Finance, HR, Legal, and Development.

Qualifications

• Strong analytical and problem-solving skills.
• Strong attention to detail.
• Time management skills.
• Ability to follow written and verbal instructions and to work independently.
• Familiarity with MS Word, MS Excel, MS PowerPoint, and Google Suites.

Responsibilities

• Provide support to Operations Manager with short and long-term strategic projects.
• Support on-site leasing teams with leasing system tech support items and one-off requests.
• Serve as alternate main point of contact for leasing operations at home office.
• Draft communications as needed.
• Help administer and update the leasing operations systems.
• Support leadership with operational training initiatives for site teams.
• Research and prepare presentations to support new initiatives and strategies.
• Review, edit, and distribute SOP documentation to pertinent team members.
• Schedule team-wide meetings and training sessions.
• Collaborate with IT, Marketing, Finance, HR, Legal, and Development teams on cross-functional projects.
• Update and maintain all portfolio-wide electronic documents in the leasing operations system.
• Work with outside vendors on leasing-focused accounts and projects.
• Complete other tasks as directed and assigned.

Skills

Analytical skills

Attention to detail

Time management

Independent work

MS Office

Tech savviness

Education

Bachelor's degree in business or related discipline; high school degree or equivalent acceptable

Job description

Job Title

Operations Associate

Location

Columbus, OH, Nashville, TN

Department

Lifestyle Property Management

Job Type

Full Time

Team You Will Join

At the heart of LC is our vision to create community. Lifestyle Communities (LC) Home team does just that. You’ll join a dynamic team committed to activating the company’s purpose each day by building meaningful connections and putting our customers first. You’ll push past the status quo to provide an experience that’s unmistakably LC.

Difference You Will Make

Under the immediate supervision of the Director of Operations, the Operations Associate is responsible for all aspects of business operations management within property management.

Who You Are

• Provide support to Operations Manager with short and long-term strategic projects
• Support on-site leasing teams with leasing system tech support items and one-off requests, as approved by leadership
• Support as an alternate main point of home office contact for leasing operations
• Drafting of communications as needed
• Help administer and update the leasing operations systems
• Support leadership with operational training initiatives for site teams
• Help research and prepare presentations to support new initiatives & strategies
• Review, edit, and distribute SOP documentation to all pertinent team members
• Schedule team-wide meetings and training as needed
• Work collaboratively with IT, Marketing, Finance, HR, Legal, & Development teams on cross-functional projects and initiatives
• Update & maintain all portfolio-wide electronic documents in the leasing operations system
• Work with outside vendors on leasing-focused accounts & projects
• Completes other tasks as directed and assigned

What You’ll Bring

• Bachelor's degree in business or related discipline preferred but high school degree or equivalent is required.
• Previous work experience in residential property management, administrative, or customer service is preferred.
• Ability to learn fair housing regulations required.
• Strong analytical and problem-solving skills.
• Strong attention to detail.
• Time management skills.
• Ability to follow written and verbal instructions and to work independently.
• Familiarity with technology systems and concepts, including, but not limited to MS Word, MS Excel, MS PowerPoint, and Google Suites.
• Demonstrated aptitude for learning new technologies.
• Ability to manage multiple, concurrent projects.

Lifestyle Communities (LC) is an Equal Opportunity Employer.