Leasing Experience Coordinator

Lifestyle Communities; Gahanna (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Full Suite of Health Benefits

Retirement Plan with Company Match

Competitive PTO policy

Generous parental and family leave

Career Growth Opportunities

Job summary

A leading property management company in Gahanna is seeking a Leasing Experience Coordinator to enhance the resident experience. Responsibilities include managing the leasing desk and operations, engaging with residents, and coordinating move-ins. Ideal candidates will have a High School Diploma, experience in customer service or leasing, and strong communication skills. The role requires multitasking and a valid driver license. The position offers comprehensive benefits, including health and retirement plans.

Qualifications

• Previous experience in hospitality, sales, customer service, or leasing operations is preferred.
• Ability to multitask and meet deadlines.
• Availability to work weekends and holidays as needed.

Responsibilities

• Greet residents and guests in a professional and courteous manner.
• Answer and direct all incoming calls.
• Regular patrol of the grounds and common areas.

Skills

Strong attention to detail

Excellent customer service skills

Strong teamwork

Interpersonal communication

Problem-solving skills

Education

High School Diploma

Tools

Property management software

Job description

• Job Title: Leasing Experience Coordinator
• Location: Gahanna, OH
• Team: Lifestyle Property Management
• Team Member Description: Non-Exempt

Team You Will Join

The Property Management team at LC is looking for a talented individual to elevate our resident and community experience in a values-based manner reflective of our purpose. As a member of the Lifestyle Communities’s Home Team, you’ll join a dynamic group of people committed to providing a personalized experience showcasing our vision grounded by our purpose to Build a Connection™.

Who You Are

As the Leasing Experience Coordinator, you will oversee the day-to-day front leasing desk and resident operations of LC Gahanna. This will include but not be limited to working as a team with other assigned Home team members, maintenance, service partners and residents. You will provide potential residents with information about the community and model home choices, bring sales-focused energy to the leasing environment, manage the prospect journey of application generation, payments, lease generation, scheduling MI orientations, and positively impact the move-in experience of our newest residents.

Essential Job Duties & Responsibilities

• Greet residents and guests in a professional and courteous manner and expedite all requests as required. Establish rapport with residents.
• Answer and direct all incoming calls.
• Regular patrol of the grounds, halls, vacant units, and parking garage.
• Daily inspection of all amenity common areas.
• Verify service work orders; issue appropriate keys/personal escorts for access.
• Assist execution of all new move-ins, resident/tenant services, and act as the central point of contact.
• Perform services including resident assistance, key assist, scanning packages, and package delivery upon request.
• Participate with and help coordinate potential resident events.
• When necessary, help with the training of co-workers.
• Submit service requests in the property management system for any building damages or deficiencies found or reported to the Leasing Office.

What You’ll Bring

• High School Diploma.
• Previous experience in hospitality, sales, customer service, or leasing operations is preferred.
• Strong attention to detail and accuracy.
• Knowledge or ability to acquire knowledge of applicable software programs and backend administrative management.
• Ability to multitask and meet deadlines.
• Proven excellent customer service skills, strong teamwork, interpersonal communication, problem-solving skills.
• Ability to learn fair housing regulations.
• Availability to work weekends, holidays as needed.
• Valid driver license.

How We’ll Take Care Of You

At LC, we pride ourselves on taking care of our team members. We offer a comprehensive benefits package with a variety of options to meet your unique needs.

• Full Suite of Health Benefits
• Retirement Plan with Company Match
• Competitive PTO policy
• Generous parental and family leave
• Strong Company Culture
• Career Growth Opportunities
• Community Engagement and Volunteerism

Lifestyle Communities (LC) is an Equal Opportunity Employer.