Operations Lead

Triwill Group; Stoughton (MA); On-site; USD 56,300 - 70,380; Full time

Benefits offered by this job

Great medical, dental, and vision ins.

Mental health benefits

401(k) plan with company match

Paid time off

18 weeks paid parental leave

Subsidized commuter benefits

Monthly Lyft credits

Lyft Pink membership

Job summary

Flexdrive, a Lyft subsidiary, seeks an Operations Lead to oversee a local team and a vehicle fleet in Stoughton, MA. You will report to the Regional Operations Manager and drive operational excellence through data-driven decisions.

You will develop your team, manage end-to-end Express Drive rentals, control costs, and improve performance metrics while maintaining a safe and compliant workplace at the Stoughton site.

Qualifications

• 4+ years leading retail, customer service, or vehicle rental teams.
• 3+ years managing hard assets in a fleet management business (car rental, FMC) preferred.
• Experience managing vendors and partners.
• Excellent verbal and written communication; strong attention to detail.

Responsibilities

• Lead and develop the local Operations team and ensure trainings are current.
• Analyze market data to identify performance gaps and drive cost improvements.
• Oversee end-to-end Express Drive rentals and manage fleet lifecycle (in-fleeting to disposition).
• Hire and onboard new team members; focus on retention and coaching.
• Build relationships with vendors, service providers, and internal/external teams to optimize vehicle quality and turnaround time.
• Ensure site safety, security and compliance and provide a great workplace experience.

Skills

Team leadership

Data analysis

Vendor management

Coaching & development

Communication

Fleet management

Problem solving

Tools

Data dashboards

Job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission.

Flexdrive, a subsidiary of Lyft that offers vehicle access to Lyft drivers through a flexible car rental subscription program, is seeking a passionate, organized, and bold Operations Lead to join our team in Stoughton. In this role, you will report to the Regional Operations Manager and be responsible for leading a team and overseeing a fleet of vehicles. Your duties will include leading and developing a team of Operations Associates, driving operational excellence, fostering a value-based culture of continuous improvement through deep data analysis and problem-solving to identify performance gaps and delivering on company’s key performance metrics. . At one of our Flexdrive facilities, you and your team will support the community through Lyft's Express Drive program, a key driver of our growth. Lyft drivers are the backbone of our customer-obsessed organization, and your role will be to ensure that every interaction with them has a purpose to serve and connect.

Responsibilities:

• Accountable for your market’s business health and strives to deliver on Flexdrive OKRs by frequently analyzing market level data for performance gaps, managing fleet operational costs and process improvement opportunities
• Lead the team responsible for assisting Lyft drivers through the end-to-end rental process of the Express Drive Program; ensuring all team members are up-to-date on all trainings and processes
• Foster team member growth and development by conducting regular 1:1 meetings and professional development discussions, while coaching through timely and constructive feedback
• Drive high utilization metrics by managing the vehicle supply lifecycle across your market, from in-fleeting to maintenance to decommissioning and disposition, and continually reduce out-of-service vehicle time by swiftly resolving escalated vehicle issues when they arise

• Responsible for talent retention and serve as the hiring manager for your local site and accountable for the onboarding process for new team members

• Build and maintain strong relationships with various vendors and partners, including service providers, collision shops, and internal/external teams, to optimize vehicle quality and turnaround time
• Serve as the primary point of contact for your site’s continued maintenance, security and safety, partnering closely with cross-functional partners as needed to ensure our sites are safe, compliant, and provide a great workplace experience

Experience:

• Passionate about delivering great customer experiences with a strong track record to back that up
• 4 years experience managing Retail, customer service, or vehicle rental team
• 3+ years managing hard assets in a fleet management business (car rental, FMC, etc) preferred
• Experience managing vendors and partners
• Ability to coach and develop team members within your org
• Excellent verbal and written communication skills
• Strong attention to detail
• Ability to multi-task and switch into different modes during the workday/week
• Lover of dashboards, data, and metrics
• A valid unrestricted driver\'s license and satisfactory driving record and be insurable under Lyft\'s policy required

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Note: For this role, candidates must reside in states registered for Flexdrive Services LLC.

This role is on-site at a Lyft Flexdrive hub or office location full time. #Onsite

The expected base pay range for this position in the Stoughton, MA area is $56,300 - $70,380, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Flexdrive is an Equal Opportunity Employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. Flexdrive also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Flexdrive will also consider employment for qualified applicants with criminal histories consistent with applicable federal, state and local law.