Operations Associate

Admiral Insurance Group (a Berkley Company); Austin (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Admiral Insurance Group, a Berkley Company, is seeking an Operations Associate to support underwriting operations across policy lifecycle activities, data and system support, and workflow coordination. You will help standardize processes and drive efficiency in a fast-paced environment.

You will build foundational knowledge of insurance products, gain exposure to risk evaluation and broker interactions, and collaborate with underwriting, operations, IT, and finance to improve outcomes.

Qualifications

• Bachelor's degree preferred in Business, Finance, Risk Management, or related field.
• Early career candidates encouraged; insurance experience preferred but not required.
• Strong written and verbal communication; attention to detail.
• Ability to learn systems quickly and adapt to changing workflows.
• Ability to travel as needed.

Responsibilities

• Build foundational knowledge of insurance products, policy structures, and underwriting practices.
• Develop fluency in data tools, systems, and emerging technologies supporting underwriting operations.
• Gain exposure to risk evaluation, account lifecycle management, and broker interactions.
• Participate in cross-functional learning opportunities across underwriting, claims, finance, and operations.
• Contribute ideas to continuous improvement initiatives, learning how operational excellence drives business performance.
• Perform underwriting operations activities that support policy lifecycle processing, service execution, and operational consistency across the business.
• Enter, update, validate, and maintain data within underwriting and related systems.
• Monitor and complete follow-up activities related to premium, endorsements, cancellations, and other account servicing tasks.
• Support shared workflows, resolving routine issues and ensuring timely completion of work.
• Participate in process improvement, workflow standardization, and change initiatives.
• Use systems, reporting, and operational tools to monitor productivity and support outcomes.
• Collaborate with underwriting, operations, IT, finance, claims, and business partners.
• Leverage technology, data, and workflow tools to support productivity and contribute to a modern, scalable underwriting operation, including supporting automation and process optimization initiatives.
• Provide day-to-day coordination of office support activities to maintain a professional work environment.
• Support business continuity, onboarding logistics, and workplace readiness activities.
• Coordinate mail, supplies, workspace setup, and vendor support.
• Partner with IT, facilities, and shared services teams to resolve workplace needs.
• Ability to travel as needed.

Skills

Communication skills

Attention to detail

Time management

Team collaboration

Critical thinking

Education

Associate or bachelor’s degree preferred

Tools

Underwriting systems

Data tools

CRM or related systems

Job description

What makes Admiral Insurance Group ADMIRABLE.

Since 1974, Admiral Insurance Group has been supporting business innovation and market growth through our wholesale-dedicated excess and surplus (E&S) lines of commercial insurance. We specialize in underwriting difficult-to-place moderate to high-risk commercial businesses that require creative solutions, outside of the box thinking, entrepreneurial spirit and astute business knowledge. As a member of the W. R. Berkley Corporation, a Fortune 500® Company and one of the nation’s premier commercial lines property casualty insurance providers, we have the resources, support and industry data to provide exceptional service and exciting solutions for our clients and partners.

Unlock your insure-ability.Learn more about Careers at Admiral Insurance Group.

See what it’s like to work in Admiral’s Underwriting Operations department.

The Company is an equal employment opportunity employer.

The Operations Associate supports underwriting operations through policy lifecycle activities, system and data support, workflow coordination, and process improvement initiatives that drive consistency, efficiency, and scalability across the business. In this role, you will:

• Build foundational knowledge of insurance products, policy structures, and underwriting practices.
• Develop fluency in data tools, systems, and emerging technologies supporting underwriting operations.
• Gain exposure to risk evaluation, account lifecycle management, and broker interactions.
• Participate in cross-functional learning opportunities across underwriting, claims, finance, and operations.
• Contribute ideas to continuous improvement initiatives, learning how operational excellence drives business performance.

Underwriting Operations:

• Perform underwriting operations activities that support policy lifecycle processing, service execution, and operational consistency across the business.
• Enter, update, validate, and maintain data within underwriting and related systems.
• Monitor and complete follow-up activities related to premium, endorsements, cancellations, and other account servicing tasks.
• Support shared workflows, resolving routine issues and ensuring timely completion of work.
• Participate in process improvement, workflow standardization, and change initiatives.
• Use systems, reporting, and operational tools to monitor productivity and support outcomes.
• Collaborate with underwriting, operations, IT, finance, claims, and business partners.
• Leverage technology, data, and workflow tools to support productivity and contribute to a modern, scalable underwriting operation, including supporting automation and process optimization initiatives.

Office Services:

• Provide day-to-day coordination of office support activities to maintain a professional work environment.
• Support business continuity, onboarding logistics, and workplace readiness activities.
• Coordinate mail, supplies, workspace setup, and vendor support.
• Partner with IT, facilities, and shared services teams to resolve workplace needs.
• Ability to travel as needed.
• Associate or bachelor’s degree preferred (Business, Finance, Risk Management, or related field).
• Early career candidates and recent graduates are encouraged to apply.
• Prior insurance experience preferred but not required; experience in operations or service environments is valued.
• Ability to learn systems, tools, and processes quickly and adapt effectively as workflows and business needs evolve.
• Strong written and verbal communication skills, with the ability to convey information clearly, professionally, and effectively to a variety of audiences.
• Exceptional attention to detail, with the ability to identify inconsistencies, maintain accuracy, and follow established procedures.
• Strong organizational, prioritization, and time management skills, with the ability to manage multiple responsibilities in a fast-paced environment.
• Demonstrated critical thinking and problem-solving skills, including the ability to interpret procedures, apply sound judgment, and elevate issues appropriately.
• Ability to work independently and collaboratively, partner effectively across teams, and contribute to a positive, service-oriented work environment.
• Demonstrated openness to continuous improvement and change.