Operations Assistant - Meeting Rooms

Navy Region Hawaii Fleet and Family Readiness (FFR); Honolulu (HI); On-site; USD 42,000 - 64,000; Full time

Job summary

Navy Region Hawaii, MWR, seeks a facility operations assistant for the Meeting Rooms at JBPHH, Honolulu. You will monitor operations, process contracts/payments, resolve patron issues, and assist with event setup and teardown.

The role requires lifting 50 pounds, a valid driver’s license, and ability to work varied shifts including weekends. A background check and E-Verify are required.

Qualifications

• Experience with facility or meeting room operations emphasized.
• Strong phone etiquette and customer service.
• Ability to communicate clearly both orally and in writing.
• Ability to provide work direction to other employees.

Responsibilities

• Monitor operations during shifts and assist when club manager is absent.
• Handle contracts, receipts, and payments; prepare shift reports.
• Resolve patron complaints and ensure customer satisfaction.
• Inspect and secure facility at start/end of shift; protect funds/assets.
• Set up and breakdown event equipment; understand basic AV troubleshooting.

Skills

Customer service

Oral and written communication

Leadership / supervision

Security awareness

Job description

Summary

This position is assigned to the Non-Appropriated Fund (NAF) Community Programs (N922) Branch; Morale, Welfare, and Recreation (MWR) Recreational Fleet and Family Readiness Support Services (N94); Commander, Navy Region Hawaii, at Joint Base Pearl Harbor Hickam (JBPHH), Honolulu, HI. The purpose of this position is to provide customer service to patrons as well as to perform a variety of duties in support of the MWR community recreation program; located at the Meeting Rooms.

Duties

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Monitors operations of facility or assigned area, normally during absence of the club manager and/or assistant manager, and during the workday, nights or on weekends. Responsible for the issue, receipt, and control of contracts and payments. Prepares reports of significant occurrences during the shift. Assures patron satisfaction by resolving complaints and other customer issues. Inspects and secures facility at the beginning and end of the shift. Maintains and enforces security for funds, merchandise, supplies, equipment and property in accordance with directives and regulations, to include conducting walkthrough inspections with customers before and after functions. Provides event/function set up and break down of equipment as needed. Must be able to understand A/V equipment and troubleshooting. This is a position of trust. Performs other related duties as assigned.

Requirements

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Conditions of employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must be able to Lift 50 Pounds.
• Must be able to work various shifts Monday through Friday, Occasional Nights, and on Weekends and Holidays.
• Must have a current valid US Drivers License.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess: Experience which provides knowledge of facility operations, meeting room or conference center operations, business operations, or equivalent leadership is encouraged. Familiarity with phone etiquette, customer service and relations. Ability to communicate both orally and in writing, and to provide work direction to other employees.

Must be able to lift 50 pounds and possess a valid driver's license.

Education

This position does not have a positive education requirement.

Additional information

Salary is dependent on experience and/or education.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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