Recreation Assistant - Information, Tickets and Travel (ITT)

Navy Region Hawaii Fleet and Family Readiness (FFR); Honolulu (HI); On-site; USD 42,000 - 62,000; Full time

Job summary

Navy Region Hawaii Fleet and Family Readiness (FFR) ITT Facilities seeks a friendly customer service specialist to assist patrons with information, ticket sales, and program registrations.

Responsibilities include processing transactions via POS, maintaining inventory, supporting event planning, and ensuring accurate records. The role emphasizes teamwork, safety, and adherence to NAVMED sanitation and EEO policies.

Qualifications

• Experience in customer service and recreation activities.
• Knowledge of POS, tickets, and rental items.
• Ability to plan and execute events and workshops.

Responsibilities

• Provide customer service and information on community recreation programs.
• Handle ticket sales, retail and rental items using POS.
• Maintain and reconcile daily sales and DAR reports.
• Assist with event registrations and class sign-ups.
• Inventory equipment and supplies and manage checkout/return.
• Support planning and execution of MWR programs and events.
• Coordinate outreach and partnerships to promote programs.

Skills

Customer service

Cash handling / POS

Event planning

Public outreach

Education

Associate Degree in Recreation, Marketing or closely related field

Tools

POS system

Inventory software

Job description

Summary

This position is assigned to the Non-Appropriated Fund (NAF) Community Programs (N922) Branch; Morale, Welfare, and Recreation (MWR) Recreational Fleet and Family Readiness Support Services (N94); Commander, Navy Region Hawaii, at Joint Base Pearl Harbor Hickam (JBPHH), Honolulu, HI - ITT Facilities. The purpose of this position is to provide customer service to patrons, sales of tickets, and perform a variety of duties in support of the Information, Tickets, and Travel program.

Summary

This position is assigned to the Non-Appropriated Fund (NAF) Community Programs (N922) Branch; Morale, Welfare, and Recreation (MWR) Recreational Fleet and Family Readiness Support Services (N94); Commander, Navy Region Hawaii, at Joint Base Pearl Harbor Hickam (JBPHH), Honolulu, HI - ITT Facilities. The purpose of this position is to provide customer service to patrons, sales of tickets, and perform a variety of duties in support of the Information, Tickets, and Travel program.

Duties

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Duties include, but are not limited to:

• Provide customer service, information and support of community recreation programs and activities.
• Provide services to MWR customers, which includes, but is not limited to checking ID cards to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings, opening and closing facilities, ordering and restocking supplies, and preparing snack bar menu items or pre-packaged retail items.
• Collect fees from customers associated with sales of tickets, retail and rental items, as well as from classes, trips, and various other community recreation programs using Point of Sales (POS) and computer programs.
• Complete a Daily Activity Report (DAR) at the end of every shift and is accountable for the accuracy of daily sales transactions.
• Assists in processing customer Internet registrations (i.e. Net Near You), initial log-ins and event registrations.
• Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, inventories items and completes inspections upon return. Notifies supervisor or program lead if damage or loss has occurred. Ensures all rental or checkout forms are properly completed and reservation and checkout procedures are followed.
• Conducts inventory for proper accountability of program equipment and resources. Inspects, maintains and performs upkeep maintenance and repairs on all equipment and resources.
• Assists in administering traditional and non-traditional workshops, clinics and events in a variety of leisure and recreation skills subject areas, in tune with offerings popular in the local area, including but not limited to camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking and water sports.
• Provides recreation experiences related to leisure skill sets in the form of day and weekend trips.
• Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports, patronage data collection and database administration.
• Performs inventory of various types of equipment, retail goods, supplies and items deemed to have cash value. All administrative duties accomplished through a variety of means, including computer software programs, which track resource inventories, patron usage/comments, and program standards metrics.
• Assists with recruitment, training and scheduling of community recreation staff. Actively supports the command statement on adherence to EEO principles and policies.
• Assists in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events. Responsible for entertainment and promotion scheduling. Incumbent may assist in updating of electronic and multi-media support tools. Seeks ways to promote MWR facilities and events through outreach opportunities on base. Promotes use of recreational e-reading resources available through online MWR Library Program resources.
• Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, etc.) to support and benefit MWR programs. Responsible for the community outreach to assist in the development of contacts. Assists in the creation of professional proposals, execution of agreements and follow-up. Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base.
• Adheres to NAVMED P-5010 sanitation requirements. Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved. Provides support for Community Recreation event set up and break down. May perform general housekeeping duties as needed.
• Performs other related duties as assigned.

Requirements

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Conditions of employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must be able to lift moderate heavy items up to 40 pounds, occasionally required to lift heavier items.
• Must have or be able to obtain within 90 days of being placed in the position, and maintain a valid state driver's license in order to transport patrons off-base.
• Must be C.A.R.E. trained, hold an EFR or CPR First Aid Certification upon being placed in the position or be able to obtain these trainings/certifications within 90 days of being placed in the position.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess:

• Knowledge gained through relevant education and training (i.e., Associates Degree in Recreation, Marketing or closely related field) and/or two years equivalent recreation work experience.
• Combination of experience related to customer service and or recreation activity-based functions.
• Ability to organize, plan, administer special events and entertainment activities.
• Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing.
• Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities.
• Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests.
• Knowledge is required of the functions, procedures, and operations of recreation activities.
• Incumbent is C.A.R.E (Controlling Alcohol Risks Effectively) trained, holds an Emergency First Responder (EFR) or CPR First Aid certification, and holds a current Food Handler certification, or be able to obtain these trainings/certifications within 90 days of employment.
• Must have strong customer service skills.
• Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers.
• Ability to follow oral and written instructions.
• Knowledge of computers, office procedures and print production.
• Employee is required to have a valid state drivers' license. Able to obtain license validation to transport patrons off-base within 90 days of employment.

Work may require considerable physical exertion while instructing or guiding participants in a variety of activities. Work may require sitting, walking, long periods of standing, bending and lifting of moderate heavy items up to 40 pounds, occasionally required to lift heavier items. Work may require lifting items such as papers, books, rental equipment, and athletic equipment. Work may require working outside for special events or leading outdoor outings or group trips. Position may require irregular working hours. Incumbent may be required to work evenings and weekends.

Work performed both indoors and outdoors, without a fixed schedule. Administrative work performed in an office setting, which has adequate lighting, heating and ventilation. Incumbent may be required to work early, late, and on weekends and holidays when the need arises. Incumbent is subject to recall regularly. Incumbent wears protective clothing and equipment as situations warrant.

***Irregular working hours may be required to include early shift, late shift, evenings, weekends and holidays when the need arises.***

Education

This position does not have a positive education requirement.

Additional information

Salary is dependent on experience and/or education.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Intermittent / Flexible Scheduled employees are ineligible for benefits and paid time off.

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