Operations Assistant - Medford, Oregon

UniUni; Central Point (OR); On-site; USD 40,000 - 55,000; Full time

Job summary

UniUni is seeking a Dispatch Coordinator in Central Point, Oregon, to manage daily logistics operations. Responsibilities include coordinating with DSPs and drivers, ensuring compliance and route readiness, and handling exception packages.

The ideal candidate should have experience in logistics or last-mile operations, strong problem-solving skills, and proficiency in Excel and dispatch systems. Bilingual candidates (English/Chinese/Spanish) are preferred, and this role supports significant operational improvement initiatives.

Qualifications

• Experience in logistics, last-mile operations, or dispatch coordination preferred.
• Familiar with DSP model and driver performance management.
• Strong problem-solving and multitasking ability in a fast-paced environment.

Responsibilities

• Coordinate daily with DSPs and drivers to ensure attendance and compliance.
• Monitor driver performance and escalate behavioral issues.
• Prepare and release daily routes according to volume.
• Review failed delivery cases and assign redelivery routes.
• Maintain real-time communication between dispatch and management.
• Support operational improvement initiatives.

Skills

Logistics experience

Dispatch coordination

Problem-solving

Multitasking

Bilingual (English/Chinese/Spanish)

Tools

Excel

Dispatch systems

Job description

Core Responsibilities

• DSP & Driver Management
• Coordinate daily with DSPs and drivers to ensure attendance, route readiness, and compliance.
• Verify driver check-in, route assignment, and departure timelines.
• Monitor driver performance, POD compliance, and communication quality.
• Escalate service or behavioral issues to Hub Manager as needed.
• Morning Dispatch Execution
• Prepare and release daily routes according to volume and cutoff time.
• Confirm route allocation accuracy and system alignment before driver departure.
• Conduct dispatch briefing for drivers (special notes, weather, backlog, service reminders).
• Ensure all scanners/devices are functioning prior to route launch.
• Redelivery Assignment & Service Recovery
• Review failed delivery cases and assign redelivery routes accordingly.
• Coordinate with DSPs to ensure next-day redelivery completion.
• Monitor aging packages and prevent backlog accumulation.
• Track repeat failure addresses and elevate recurring issues.
• Address Correction & Data Accuracy
• Review incorrect or incomplete addresses in the system.
• Conduct address verification and update system records timely.
• Communicate corrected information to drivers and DSP teams.
• Reduce delivery failure caused by zipcode or input errors.
• Exception Package Handling
• Identify and categorize exception packages (damaged, missing, customer unavailable, restricted access, etc.).
• Investigate root causes and document findings.
• Coordinate with warehouse team for package location and status verification.
• Ensure proper system update and status accuracy for all exceptions.
• Communication & Coordination
• Maintain real‑time communication between dispatch, DSPs, warehouse, and management.
• Provide daily dispatch and exception summary report.
• Support operational improvement initiatives to enhance dispatch efficiency and reduce cost.

Qualifications

• Experience in logistics, last‑mile operations, or dispatch coordination preferred.
• Familiar with DSP model and driver performance management.
• Strong problem‑solving and multitasking ability in a fast‑paced environment.
• Proficient in Excel and dispatch systems.
• Bilingual (English/Chinese/Spanish) preferred.