Dispatcher

WorkSource Oregon; Portland (OR); On-site; USD 42,000 - 66,000; Full time

Job summary

Worksource Oregon in NW Portland seeks a full-time Dispatcher to coordinate drivers and helpers, maintain records for payroll, and manage route updates. The role requires strong organization, timely communications, and meticulous handling of materials like gas cards and keys.

The candidate should have 2+ years of dispatch experience, a high school diploma or GED, and pass drug and background checks. Typical hours are Monday through Friday daytime, with on-site duties in Portland, Oregon.

Qualifications

• 18 years old or older.
• High school diploma or G.E.D.
• 2+ years of dispatch experience.
• Employer will perform drug and background check.

Responsibilities

• Dispatch all drivers and helpers.
• Daily record keeping of agency and helpers for payroll.
• Record and collect all materials given to drivers (gas cards, fobs, keys, radios, etc.).
• Maintain hand truck inventory and update spreadsheet.
• Maintain and update EZ-pass account.
• Respond to all emails within 5 minutes and continue responses until resolved.
• Complete hand off log with or without issues.
• Responsible for maintaining and charging all phones.
• Monitor geo tab and address drivers on all alerts.
• Update routers with delivery windows and address issues.
• Check emails before dispatching for updates, changes or notes.
• Answer all phone messages.
• Must monitor mobile cast and address issues.
• Complete activity sheet and wufoo report daily.
• Update pickup sheet with purchasing twice a day - 2pm and 4:00 pm.
• Send email updates regarding any issues with the routes including delays.
• Update invoice register in AS400 for the company.
• Follow up on all pickups with drivers to prevent issues.
• Assist drivers with directions, roadside assistance, accident guidelines, etc.

Skills

Dispatch experience

Education

High school diploma or G.E.D

Job description

Worksource Oregon is working with an employer in NW Portland to fill a Dispatcher position:

REQUIREMENTS

• 18 years old +
• High school diploma or G.E.D
• 2+ year of dispatch experience
• Employer will perform drug and background check

PREFERENCES

• Dispatch experience in the transportation industry

JOB DUTIES

• Dispatch all drivers and helpers
• Daily record keeping of agency and helpers for payroll
• Record and collect all material given to drivers (ex: gas cards, fobs keys, radio's, etc.)
• Maintain hand truck inventory and update spreadsheet
• Maintain and update EZ-pass account
• Respond to all emails within 5 minutes and continue responses until resolved
• Complete hand off log with or without issues
• Responsible for maintaining and charging all phones
• Monitor geo tab and address drivers on all alerts
• Update routers with delivery windows and any address issues
• Check emails before dispatching for any updates, changes or notes
• Answer all phone messages
• Must monitor mobile cast (drivers must use phones daily and correctly) and address any issues
• Complete activity sheet and wufoo report daily
• Update pickup sheet with purchasing twice a day - 2pm and 4:00 pm
• Send email updates regarding any issues with the routes including delays
• Update invoice register in as400 for the company
• During the day continually follow up on all pickups with drivers before they become issues
• Assist drivers with directions, roadside assistance, accident guidelines, etc.

HOURS

• Mon-Fri daytime hours 9am-6pm or 10am-7pm