Operations/ Assistant Manager

Dogtopia of Southlake; Southlake (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Dogtopia Southlake in Texas is seeking an energetic Operations Manager to lead our team at our new facility. You will drive daily operations, manage guest experience, and ensure top customer service and a safe, welcoming environment for dogs.

This role combines leadership, sales/ops background, and hands-on team development. You’ll interview and onboard staff, supervise spa services, and partner with HQ to uphold Dogtopia standards while managing scheduling, events, and store openings/closings.

Responsibilities

• Lead team with coaching to maintain a positive, service-focused culture
• Oversee Spa Services management and staff training
• Handle hiring, onboarding, and performance reviews
• Maintain a clean, safe environment for dogs
• Open and close store; manage scheduling including evenings, weekends, and holidays
• Drive revenue through upselling and dog evaluations

Skills

Team leadership

Customer service

Hiring and onboarding

Upselling

Job description

Dogtopia, the industry leader in dog daycare, boarding, grooming and spa services has an opening for an energetic, organized, business minded individual to lead our team as Operations Manager at our new facility in Texas. This is a role for someone with a management and a sales/operations background who understands hard-work, how to deliver and train others to provide top customer service and ensure a great and safe environment for the dogs in our care. This person should love dogs - and, upon completion of training, you can even bring YOUR dog friendly dog to work with you! What a bonus!

What we offer: Let's look at what Dogtopia does for you!

• It's always bring your dog to work day!
• Education in basic dog obedience and training
• Fun, dynamic team culture with more than 200 locations
• Additional certification program training
• Competitive bonuses with some flexibility in scheduling
• Learn skills related to sales, customer service and teamwork

Now that we have the fun out of the way let's get into what you can offer us.

Team Management

• Maintains optimum back of house staffing and development with employees

• Leads by example by coaching all on contributing to a positive team-oriented culture
• Manages completion of all Spa Services - baths, nails, ear cleaning, and brushouts
• Delivers written performance reviews and gives employees positive written acknowledgement when due
• Must have a flexible schedule that includes some evenings, weekends, and holidays
• Interviewing, hiring and onboarding employees and ensure each employee has the required amount of training
• Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment
• Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopias Safety and cleaning standards
• Works closely with PPRM (Pet Parent Relationship Manager) to complete new dog Meet & Greats
• Assists on In-store event days

Financial and Administrative

• Manages team members including quality control of work, safety, schedules, and employee records
• Maintains controllable expenses within budgetary constraints including forecasting, tracking, and ordering supplies, minimizing payroll, and actively for ways to maximize efficiency
• Communicates any concerns or needs proactively and partnering after attempting to resolve issues
• Develops team in upselling and using dog evaluations to grow revenue
• Communicates any concerns or needs to General Manager proactively and partnering after attempting to resolve issues

Operations

• Maintains and updates cleaning schedule, along with holding themselves and team accountable to the Dogtopias safety and cleaning standards
• Proactively handles any dog incident and communicates to pet parents, owner and HQ with proper documentation and followup
• Monitor dogs proactively with ongoing behavior issues and maintains action plans to retain those with minor issues
• Ensure Operations perform at Dogtopia standards for Dog safety and cleanliness
• Responsibility for opening and closing store

Customer Service and Presentation

• Maintains a neat organized environment at all times
• Sets the example for the team and holds accountable to internal and external customer service standards
• Keeps the team members engaged in their duties
• Strive for high customer service ratings
• ENJOY you team! GROW your team! And PLAY to your fullest potential

As the Operations Manager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand:https://www.youtube.com/watch?v=9FONo1u85eY

Visitwww.dogtopia.com/southlake/ for more information about our company and facility.