Dog Daycare Assistant Manager

Dogtopia of Roanoke; Roanoke (TX); Presencial; USD 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bring your dog to work

Training opportunities in dog Obedienc

Competitive bonuses with flexible work

Resumo da oferta

Dogtopia of Roanoke is seeking an energetic Canine Coach Trainer/Assistant Manager to lead our team. You will manage staffing, train staff to deliver exceptional customer service, and ensure a safe, clean environment for dogs in our care.

Responsibilities include coaching, scheduling, managing spa services, and driving sales. A flexible schedule is required, including evenings and weekends; bring your dog to work is encouraged after training.

Qualificações

• Experience in management and sales/operations leadership.
• Ability to train and coach staff to deliver top customer service.
• Proven track record of maintaining a safe, clean, dog-friendly environment.

Responsabilidades

• Lead team and schedule back-of-house and front-of-house staffing.
• Coach and develop employees; conduct performance reviews.
• Oversee spa services: baths, nails, ear cleaning, and brushouts.
• Maintain safety and cleaning standards; ensure dog safety.
• Support in hiring, onboarding, and training.
• Enhance customer experience and service quality.
• Open and close the store; manage events and in-store activities.

Conhecimentos

People management

Customer service

Sales experience

Operations management

Training others

Ferramentas

POS system

Scheduling software

Descrição da oferta de emprego

Dogtopia, the industry leader in dog daycare, boarding, grooming and spa services has an opening for an energetic, organized, business minded individual to lead our team as the Canine Coach Trainer/ Assistant Manager at our Dogtopia of Roanoke location. This is a role for someone with a management and a sales/operations background who understands hard-work, how to deliver and train others to provide top customer service and ensure a great and safe environment for the dogs in our care. This person should love dogs – and, upon completion of training, you can even bring YOUR dog friendly dog to work with you! What a bonus!

What we offer: Let’s look at what Dogtopia does for you!

• It’s always bring your dog to work day!
• Education in basic dog obedience and training
• Fun, dynamic team culture with more than 200 locations
• Additional certification program training
• Competitive bonuses with some flexibility in scheduling
• Learn skills related to sales, customer service and teamwork

Now that we have the fun out of the way let’s get into what you can offer us.

Team Management

• Maintains optimum back of house staffing and development with employees

• Leads by example by coaching all on contributing to a positive team-oriented culture
• Manages completion of all Spa Services – baths, nails, ear cleaning, and brushouts
• Delivers written performance reviews and gives employees positive written acknowledgment when due
• Must have a flexible schedule that includes some evenings, weekends, and holidays
• Interviewing, hiring and onboarding employees and ensure each employee has the required amount of training
• Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment
• Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s Safety and cleaning standards
• Works closely withPRM (Parent Relationship Manager) to complete new dog Meet & Greats
• Assists on In-store event days

Financial and Administrative

• Manages team members including quality control of work, safety, schedules, and employee records
• Maintains controllable expenses within budgetary constraints including forecasting, tracking, and ordering supplies, minimizing payroll, and actively for ways to maximize efficiency
• Communicates any concerns or needs proactively and partnering after attempting to resolve issues
• Develops team in upselling and using dog evaluations to grow revenue
• Communicates any concerns or needs to General Manager proactively and partnering after attempting to resolve issues

Operations

• Maintains and updates cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards
• Ensures proper training is done for all back of house team members
• Proactively handles any dog incident and communicates to pet parents, owner and HQ with proper documentation and followup
• Monitor dogs proactively with ongoing behavior issues and maintains action plans to retain those with minor issues
• Ensure Operations perform at Dogtopia standards for Dog safety and cleanliness
• Responsibility for opening and closing store

Customer Service and Presentation

• Maintains a neat organized environment at all times
• Sets the example for the team and holds accountable to internal and external customer service standards
• Keeps the team members engaged in their duties
• Strive for high customer service ratings
• ENJOY you team! GROW your team! And PLAY to your fullest potential

As the Canine Coach Trainer/ AssistantManager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand:https://www.youtube.com/watch?v=9FONo1u85eY

Visitwww.dogtopia.comfor more information about our company and facility.