Operations Manager/ Canine Coach Trainer

Dogtopia of Southlake; Southlake (TX); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Bring your dog to work

Dog obedience and training education

Growth opportunities

Flexible scheduling bonuses

Job summary

Dogtopia of Southlake is seeking a Canine Coach Trainer/Operations Manager to lead our back-of-house team, ensure top-tier daycare standards, and foster a safe, clean, and happy environment for canine guests.

You will motivate, train, and develop Canine Coaches and Rovers, manage scheduling, participate in recruiting, and promote our core values and culture across the store.

Qualifications

• Consistent, reliable attendance.
• Ability to recognize and manage dog behaviors.
• Willingness to learn and complete Dogtopia E-learning platforms.
• Commitment to safety as the #1 priority.

Responsibilities

• Lead by example with a positive attitude and servant leadership.
• Motivate, train, and develop Canine Coaches and Rovers.
• Oversee scheduling, staffing levels, and labor management.
• Conduct monthly one-on-one meetings and deliver updates to the General Manager.
• Participate in recruiting, interviewing, and onboarding new hires.
• Plan and facilitate team huddles and contribute to monthly meetings.
• Ensure operations meet Dogtopia’s highest safety and cleanliness standards.
• Manage playroom training, development, engagement, and activities.
• Oversee dog evaluations, feeding, medication, and spa services.
• Maintain facility cleanliness and uphold Dogtopia OSM standards.
• Implement and manage Behavior Modification Plans as needed.
• Communicate effectively with pet parents, team members, and leadership.
• Embody Dogtopia’s “3 S’s”: Smile, Story, Satisfaction.
• Strive for top-tier customer reviews and an amazing in-store experience.
• Promote Dogtopia’s values: Love life unconditionally like a dog; Stay loyal to our pack; Chase the highest standards of safety; Play to our fullest potential; Treat every day like it’s the most exciting day ever!

Skills

Leadership

Team development

Scheduling

Recruiting

Communication

Safety focus

Tools

Dogtopia E-learning

Job description

About Dogtopia

At Dogtopia, we believe in creating the Most Exciting Day Ever for dogs and their parents! Our team is passionate about providing safe, fun, and enriching environments for dogs to play, learn, and grow. If you love dogs and enjoy working in a fast-paced, team-oriented setting, Dogtopia is the place for you.

Position Overview

As a Canine Coach Trainer/ Operations Manager, you’ll play a key leadership role in maintaining our top-tier daycare standards, guiding our back-of-house team, and ensuring that every furry guest enjoys a safe, clean, and happy environment. You’ll motivate, train, and develop team members while promoting Dogtopia’s core values and culture.

What You’ll Do

Leadership & Team Development

• Lead by example with a positive attitude and servant leadership.




• Motivate, train, and develop Canine Coaches and Rovers.




• Oversee scheduling, staffing levels, and labor management.




• Conduct monthly one-on-one meetings and deliver updates to the General Manager.




• Participate in recruiting, interviewing, and onboarding new hires.




• Plan and facilitate team huddles and contribute to monthly meetings.

Playroom Operations

• Ensure operations meet Dogtopia’s highest safety and cleanliness standards.




• Manage playroom training, development, engagement, and activities.




• Oversee dog evaluations, feeding, medication, and spa services.




• Maintain facility cleanliness and uphold Dogtopia OSM standards.




• Implement and manage Behavior Modification Plans as needed.

Customer Experience

• Communicate effectively with pet parents, team members, and leadership.




• Embody Dogtopia’s “3 S’s”: Smile, Story, Satisfaction.




• Strive for top-tier customer reviews and an amazing in-store experience.




• Promote Dogtopia’s values:

  
  
  
  

  • Love life unconditionally like a dog.

  
  

  • Stay loyal to our pack.

  
  

  • Chase the highest standards of safety.

  
  

  • Play to our fullest potential.

  
  

  • Treat every day like it’s the most exciting day ever!

  
  
  
  

Health & Grooming

• Assist with bathing and nail clipping as needed.




• Identify dog breeds and behaviors.




• Ensure safe, proper handling of all dogs and immediate response to incidents.

What We’re Looking For

Core Competencies

• Consistent, reliable attendance.




• Ability to recognize and manage dog behaviors.




• Willingness to learn and complete Dogtopia E-learning platforms.




• Commitment to safety as the #1 priority.

Personal Characteristics

• Detail-oriented and a quick thinker.




• Emotionally intelligent and enthusiastic.




• Fun-loving, outgoing, and an excellent multitasker.




• Strong communicator and team player.



• Able to work weekends and some holidays.

Why You’ll Love Working at Dogtopia

• Competitive pay and benefits.



• Bring your dog to work!


• Education in basic dog obedience and training


• Additional certification program training


• Competitive bonuses with some flexibility in scheduling


• Work with dogs every day!


• Growth and development opportunities within a nationally recognized brand.


• Supportive, fun, and inclusive team culture.


• The chance to make every day the Most Exciting Day Ever — for both dogs and yourself!