General Manager

Priority Dispatch Corp.; McLean (VA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Bring your dog to work

Paid time off

Medical benefits

Dental insurance

Vision insurance

Employee discount

Referral program

Job summary

Dogtopia in McLean, VA is seeking a General Manager to lead our team and deliver top customer service while ensuring a great environment for the dogs in our care. You will oversee front desk operations, staff training, scheduling, and budget management to maximize efficiency and guest satisfaction.

You’ll coach the team, monitor grooming quality, and drive revenue through upselling and exceptional service. Bring your dog to work to celebrate our culture and enjoy comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• At least three years of experience managing others.
• Franchise experience is a plus.
• Strong supervisory and delegation skills.
• Excellent verbal and written communication.

Responsibilities

• Lead front desk and customer service operations.
• Manage groomers including scheduling and safety.
• Develop and manage budgets, expenses, and inventory.
• Hire, train, and coach staff; conduct performance reviews.
• Maintain safety and cleanliness standards.

Skills

Supervisory

Communication

Interpersonal

Sales skills

Organizational

Business acumen

Problem-solving

Team leadership

Education

High school diploma or equivalent

Tools

MS Office Suite

POS systems

Job description

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to lead our team as General Manager. This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!Customer Service and Presentation:As the General Manager, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eYMaintains a neat and organized Front Desk team and area at all times. This includes holding a team to professional clean dress.Sets the example for the team o the 3 S’s (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.Keeps the team members engaged in their duties.Strive for high customer review ratings!ENJOY your team! GROW your team! And PLAY to your fullest potentialFinancial Administrative:Manages groomers including quality control of work, safety, schedules, and client recordsUtilizes training opportunities for the team such as dog injuries, billing issues, or customer complaintsMaintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiencyDevelops team in up-selling and using dog evaluations to grow revenueCommunications any concerns or needs to District Manager proactively and partnering after attempting to resolve issuesWork with team to assure our Quality of Care sets the standards for dog careTeam Management:Creates staffing schedule and helps monitor daily schedulesMaintains optimum staffing and development with all employeesLeads by example by coaching all on contributing to a positive team-oriented cultureDelivers written performance reviews and gives employees positive acknowledgment when due!Help coach the staff on our Dogtopia-ismsThe Rules by which we, as DOGTOPIANS live by are:We LOVE life unconditionally like a dog.We STAY loyal to our pack.We CHASE the absolute highest standards of safety.We PLAY to our fullest potential.We TREAT every day like it’s the Most Exciting Day Ever!Onboard all employees and insure each employee has the correct amount of trainingClean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete.Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.Inventory Management of cleaning, dog and First aid supplies.Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues.Benefits:It’s always bring your dog to work day!Education in basic dog obedience and trainingFun, Dynamic team cultureCareer progression based on performanceAdditional certification programs are availableCompetitive wages with flexibility in schedulingPaid time off, medical benefits, and company incentivesDental insuranceVision insuranceReferral programEmployee discountPet rider programOtherRequired Skills/Abilities:Strong supervisory and delegation skills.Excellent verbal and written communication skills.Excellent interpersonal skills for internal and external customers.Excellent sales and customer service skills.Thorough understanding of principles and methods used to promote, display, and sell products and services.Excellent organizational skills and attention to detail.Strong business acumen skills -analytical and problem-solving skills.Ability to function well in a high-paced and at times stressful environment.Committed to the success of the team and not just as an individual.Proficient with Microsoft Office Suite or related software and POS systems.Education and Experience:High school diploma or equivalent.At least three years of experience managing others and overseeing all areas of business.Franchise experience a plusPhysical Requirements:Prolonged periods of standing, walking and moving around the playrooms.Must be able to lift up to 50 pounds at times.Other Requirements:Must love dogs.