Operations Assistant (Full-Time)

ChildServe; Johnston (IA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA and FSA options

Employee Assistance Program

403(b) retirement plan with company  匹

Life and disability insurance

Paid Time Off

Job summary

ChildServe in Johnston, IA is seeking an Operations Assistant to provide administrative and operations support at the Johnston location. You will greet families, manage records, verify benefits, and help keep classrooms and daily documentation in order.

This role emphasizes accuracy, clear communication, and teamwork with clinical and support staff. The schedule is Monday through Friday, with standard business hours, and you’ll contribute to a welcoming environment that supports children and

Qualifications

• Proven written and verbal communication skills.
• Ability to work with a diverse team in healthcare services.
• Strong attention to detail and accuracy in records.
• Proficiency in reading, writing, and speaking English.

Responsibilities

• Deliver welcoming, high‑quality customer service for families and visitors.
• Maintain child records including enrollments, discharges, and back files.
• Verify benefits for families and program participants.
• Ensure classrooms have current child and emergency information and daily forms.
• Enter child training data into the system and update supervisors.
• Assist in scheduling for children and staff.
• Support facility needs including supplies and work orders.
• Maintain records of organizational drills.
• Greet parents and visitors and answer the phone.

Skills

Written comms

Oral comms

Interdisciplinary teamwork

Attention to detail

English language proficiency

Education

High school diploma

Job description

Join ChildServe as an Operations Assistant to provide administrative and operations support for the ChildServe - Johnston location.

Schedule

• Monday – Friday, 9:45am-6:15pm

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP)
• 403(b) retirement plan with company match
• Life and disability insurance
• Paid Time Off (PTO)

How You’ll Make an Impact

• Deliver a welcoming and high‑quality customer service experience as the first point of contact for families and visitors.
• Maintain children's records to include enrollments, discharges, filing and maintaining back files.
• Verification of benefits
• Ensure all classrooms have current and accurate child and emergency information, daily documentation forms and care plans
• Enter child specific training into the system and provide updates to supervisor
• Participate in development of child and staff schedules
• Provide support for facility needs including supplies and work order requests
• Maintain records of organizational drills
• Responsible for greeting parents and visitors, and answering the phone
• Other duties as assigned

What You’ll Need

• Preferred: High school diploma
• Preferred: One year of clerical/administrative work experience in the healthcare delivery or service industry required
• Effective written and oral communication skills
• Ability to interact as a part of an interdisciplinary team
• Ability to be thorough in all work with emphasis on accuracy and attention to detail
• Ability to communicate effectively in reading, writing, and speaking the English language

Make a Difference Every Day at ChildServe

• ChildServe partners with families to help children with special healthcare needs live a great life.
• ChildServe is a leading pediatric healthcare provider with Iowa’s only children's specialty hospital, offering a variety of services and programs to meet each child’s unique needs.
• ChildServe’s four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery, services are interwoven and streamlined, so families can address their child’s needs in one location.
• Established in 1928, ChildServe proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.

ChildServe is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [e-mail]. ChildServe is an Equal Opportunity Employer.