Operations Assistant (Full-Time)

ChildServe; Iowa City (IA); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA and FSA options

Employee Assistance Program (EAP)

403(b) retirement plan with company 
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Life and disability insurance

Paid Time Off (PTO)

Job summary

Child Serve invites you to join our Iowa City location as an Operations Assistant. You will provide administrative and operations support, acting as the first point of contact for families and visitors in a welcoming environment.

Responsibilities include maintaining child records, verifying benefits, and assisting with scheduling and facility needs. Working Monday through Friday, 10am–6pm, you will contribute to high-quality care coordination and efficient daily operations.

Qualifications

• High school diploma required or preferred.
• One year of clerical/administrative work experience in healthcare delivery or service industry preferred.

Responsibilities

• Greet parents and visitors and answer the phone to provide a welcoming first contact.
• Maintain children’s records including enrollments, discharges, and back files.
• Verify benefits and ensure accurate daily documentation forms and care plans.
• Enter child-specific training into the system and provide updates to the supervisor.
• Assist in development of child and staff schedules; support facility needs (supplies, work orders).
• Maintain records of organizational drills and ensure classrooms have current information.

Skills

Customer service

Verbal communication

Organization

English proficiency

Education

High school diploma

Job description

Join Child Serve as an Operations Assistant to provide administrative and operations support for the ChildServe - Iowa City location.

Schedule

• Monday – Friday, 10am-6pm

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP)
• 403(b) retirement plan with company match
• Life and disability insurance
• Paid Time Off (PTO)

How You’ll Make an Impact

• Deliver a welcoming and high‑quality customer service experience as the first point of contact for families and visitors.
• Maintain children's records to include enrollments, discharges, filing and maintaining back files.
• Verification of benefits
• Ensure all classrooms have current and accurate child and emergency information, daily documentation forms and care plans
• Enter child specific training into the system and provide updates to supervisor
• Participate in development of child and staff schedules
• Provide support for facility needs including supplies and work order requests
• Maintain records of organizational drills
• Responsible for greeting parents and visitors, and answering the phone
• Other duties as assigned

What You’ll Need

• Preferred: High school diploma
• Preferred: One year of clerical/administrative work experience in the healthcare delivery or service industry required
• Effective written and oral communication skills
• Ability to interact as a part of an interdisciplinary team
• Ability to be thorough in all work with emphasis on accuracy and attention to detail
• Ability to communicate effectively in reading, writing, and speaking the English language

Make a Difference Every Day at Child Serve

• Child Serve partners with families to help children with special healthcare needs live a great life.
• Child Serve is a leading pediatric healthcare provider with Iowa’s only children's specialty hospital, offering a variety of services and programs to meet each child’s unique needs.
• Child Serve’s four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery, services are interwoven and streamlined, so families can address their child’s needs in one location.
• Established in 1928, Child Serve proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.

Child Serve is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [e-mail]. Child Serve is an Equal Opportunity Employer.