Community Services Supervisor (Full-time)

ChildServe; Johnston (IA); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) retirement plan with company 
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HSA/FSA options

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Job summary

ChildServe is hiring a Community Services Supervisor to oversee day-to-day operations of Community Services, including Respite and Supported Community Living. The role ensures a therapeutic, safe environment for children, families and staff while maintaining quality assurance and regulatory compliance.

The position requires at least one year of supervisory experience and a preferred Bachelor’s degree, with flexibility for scheduling, including weekends and evenings.

Qualifications

• Bachelor's degree preferred; equivalent combination of related experience considered.
• Minimum of one year supervisory experience.
• Experience in Respite and SCL services preferred.
• Ability to manage multiple tasks and priorities.
• Current Iowa Driver's license; chauffeur license may be required.

Responsibilities

• Oversee day-to-day supervision of Community Services, including Respite and Supported Community Living programs.
• Oversee intake, admissions, scheduling, recertifications, and family service agreements.
• Implement and monitor individualized care plans with quality documentation and regulatory compliance.
• Lead workforce management: recruiting, hiring, onboarding, training, scheduling, and supervising direct care staff.
• Drive service excellence through coaching, performance management, and ensuring billing accuracy and a positive environment.

Skills

Supervisory experience

Organizational skills

Time management

Problem solving

Decision making

Communication in-English

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

ChildServe is hiring a Community Services Supervisor. This service leader will be responsible for the day‑to‑day supervision of Community Services, including Respite and Supported Community Living programs. The role will also ensure a therapeutic, healthy and safe environment for the children, parents and staff as well as be responsible for quality assurance and compliance for all programs under responsibility.

Schedule

40 hours per week, Flexible business hours with rotating on‑call for weekends and evenings.

Wage

Salaried $42,000-47,000/year based on experience

How You’ll Make an Impact

• Oversee child service coordination, including intake, admissions, recertifications, scheduling, and family service agreements.
• Implement and monitor individualized care plans, ensuring quality care delivery, accurate documentation, and regulatory compliance.
• Serve as a key liaison for families by maintaining timely communication, addressing service needs, and supporting attendance and scheduling.
• Lead workforce management by recruiting, hiring, onboarding, training, scheduling, and supervising direct care staff while ensuring compliance with all requirements.
• Drive service excellence through staff coaching, performance management, quality assurance, billing accuracy, retention efforts, and fostering a positive, inclusive environment for children, families, and employees.

What You’ll Need

• Bachelors degree preferred
• Minimum of one year supervisory experience
• Experience in Respite and SCL services and experience working with children/young adults with special health care needs is preferred. Equivalent combination of related experience and education considered.
• Demonstrate proficient organizational and time management skills with developed problem‑solving skills and decision-making, and ability to prioritize multiple demands.
• Must have current valid Iowa Driver’s license. May be required to obtain chauffeur license. Ability to become an approved driver and maintain a driving record that meets facility and insurance approval.
• Computer skills including Microsoft Office, and ability to proficiently learn new software programs.
• Ability to communicate effectively through reading, writing and speaking the English language

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Employee Assistance Program (EAP)
• 403(b) retirement plan with company match
• Life and disability insurance
• Paid Time Off (PTO)

Make a Difference Every Day at Child Serve

• Child Serve partners with families to help children with special healthcare needs live a great life.
• Child Serve is a leading pediatric healthcare provider with Iowa’s only children's specialty hospital, offering a variety of services and programs to meet each child’s unique needs.
• Child Serve’s four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery, services are interwoven and streamlined, so families can address their child’s needs in one location.
• Established in 1928, Child Serve proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.

Child Serve is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [e-mail]. Child Serve is an Equal Opportunity Employer.