Operations Assistant — Elevate Guest Experience

Arhaus; Huntersville (NC); On-site; USD 22,041 - 30,307; Part time

Benefits offered by this job

Medical, dental, and life insurance

401K retirement plan and employee disc

Paid vacations and holidays

Flex spending plan

Job summary

Arhaus in Huntersville, NC is seeking an Operations Assistant to support Interior Designers and uphold store standards while delivering an exceptional guest experience.

You will perform opening/closing duties, record hours, respond to communications, assist customers in the studio, and collaborate with the Visual Manager and fellow assistants to drive sales and maintain operational excellence. This role offers merit-based advancement and a comprehensive benefits package.

Responsibilities

• Perform all opening and closing duties as directed
• Responsible for recording all hours worked
• Review and acts upon all email and MAPP communications
• Reinforce and drive all aspects of an exceptional guest experience at every touch point
• Assists customers in the studio when Interior Designers are not available
• Drive a guest focused atmosphere and ensures the highest level of service utilizing our selling model
• Demonstrate strong product knowledge
• Maintain operational and reporting standards
• Promptly solve guest concerns
• Perform proactive and consistent follow-up with all guests before and after the sale and at delivery
• Encourage and support Interior Designers and other Operations Assistants
• Participate in weekly one on ones and team meetings and weekly lead/business review
• Partner with Visual Manager and other Operations Assistants regarding all aspects of merchandising
• Maintain up-to-date product and systems knowledge
• Review all orders for complete accuracy and 100% compliance with all standards
• Communicate effectively and consistently with clients and team members
• Maintain all tagging standards and assist with tagging procedures
• Participate in weekly team meeting and weekly lead reviews
• Client in-home design scheduling

Skills

Guest service

Communication

Team collaboration

Job description

Arhaus in Huntersville, NC is seeking an Operations Assistant to support Interior Designers and uphold store standards while delivering an exceptional guest experience.

You will perform opening/closing duties, record hours, respond to communications, assist customers in the studio, and collaborate with the Visual Manager and fellow assistants to drive sales and maintain operational excellence. This role offers merit-based advancement and a comprehensive benefits package.