Guest Experience & Studio Operations Associate

Arhaus; Aspen (CO); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Exceptional advancement opportunities

Competitive earnings, incentive opport

Medical, dental, and life insurance

Flex spending plan

401K retirement program and 529 plan

Paid vacations and holidays

Job summary

Arhaus is hiring an Operations Assistant to support Interior Designers and coordinate with Studio staff at the Aspen store. The role focuses on delivering an exceptional guest experience, maintaining operational standards, and driving sales through the brand's selling model.

The position requires strong product knowledge, reliable hours, and collaboration with Design and Visual teams to ensure all standards are met and guests receive outstanding service.

Responsibilities

• Perform all opening and closing duties as directed
• Record all hours worked
• Review and act upon all email and MAPP communications
• Reinforce and drive all aspects of an exceptional guest experience at every touch point
• Assist customers in the studio when Interior Designers are not available
• Drive a guest focused atmosphere and ensure the highest level of service utilizing our selling model
• Demonstrate strong product knowledge
• Maintain operational and reporting standards
• Promptly solve guest concerns
• Perform proactive and consistent follow-up with all guests before and after the sale and at delivery
• Encourage and support Interior Designers and other Operations Assistants
• Participate in weekly one on ones and team meetings and weekly lead/business review
• Partner with Visual Manager and other Operations Assistants regarding all aspects of merchandising and inventory control
• Maintain up-to-date product and systems knowledge
• Review all orders for complete accuracy and 100% compliance with all standards
• Communicate effectively and consistently with clients and team members
• Maintain all tagging standards and assist with tagging procedures
• Participate in weekly team meeting and weekly lead reviews

Job description

Arhaus is hiring an Operations Assistant to support Interior Designers and coordinate with Studio staff at the Aspen store. The role focuses on delivering an exceptional guest experience, maintaining operational standards, and driving sales through the brand's selling model.

The position requires strong product knowledge, reliable hours, and collaboration with Design and Visual teams to ensure all standards are met and guests receive outstanding service.