Operations Assistant/Dispatcher - Community Transit (Full Time-Evening 12:30pm-9:00pm)

New River Valley Community Services; Radford (VA); On-site; USD 39,000 - 45,000; Full time

Job summary

New River Valley Community Services is seeking a transportation dispatch specialist to coordinate bus trips, schedule drivers, and ensure smooth daily operations. The role involves direct client interaction, problem-solving in real time, and coordinating with field staff to maintain reliable service.

Required is a high school diploma or equivalent with transit dispatching experience; strong computer skills and organization are essential.

Qualifications

• High school diploma or equivalent; transit dispatching/vehicle operations experience; proficiency with standard office software.

Responsibilities

• Coordinate trip requests by phone and online, answering questions with a friendly approach.
• Arrange drivers, routes, and schedules to keep buses rolling smoothly.
• Utilize calendars and tracking tools to keep dispatch data accurate and current.
• Provide real-time dispatch support and backup driving for Bus Operators.

Skills

Transit dispatch

Customer service

Education

High school diploma or equivalent

Tools

Office software

Job description

Are you the kind of person who thrives on keeping things moving, solving puzzles on the fly, and being the go-to for keeping operations smooth and stress-free? Are you a transportation whiz with a love for logistics, people, and making a real difference in your community?

What You'll Do (AKA Your Superpowers):

• Be the communication hub, scheduling trip by phone and computer requests, making friendly calls to clients and answering questions with a smile (and answers!).
• Be the brain behind the wheels, coordinating drivers, routes, and schedules that keep our buses rolling smoothly.
• Use your tech-savvy skills to manage calendars, track trips, and keep our systems updated like a pro.
• Support our superheroes on the road (aka Bus Operators) with real-time dispatching help and backup driving when needed.

Position is forty (40) hours per week with excellent benefits. Some occasional weekend hours may be required.

QUALIFICATIONS

Possession of a valid Virginia Driver's license and acceptable driving record required. Additional compensation will be considered for those with a Virginia Commercial Driver License (Minimum Class C with Passenger Endorsement).

Successful candidates must comply with all Drug and Alcohol Testing guidelines.

Starting Salary: $39,497 - $45,421.55 Based on qualifications

Education/Experience Required:

• Any combination of education and experience equivalent to a high school diploma, and considerable experience in transit dispatching and/or vehicle operations. Excellent computer skills and knowledge in standard office products with very effective organization and document design skills

Additional compensation will be considered for any new employees who speak multiple languages.