Operations Manager for Transportation Support Services

University of Virginia; Charlottesville (VA); On-site; USD 78,000 - 90,000; Full time

Benefits offered by this job

22 days of paid time off

13+ paid holidays per year

Health plan

Retirement through Virginia Retirement

Tuition and professional development

Employee wellness program

Job summary

The University of Virginia’s Department of Parking and Transportation seeks a Division Operations Manager to lead Transportation Support Services. You will supervise a team of supervisors, dispatchers, and drivers across paratransit, on-demand services, and mobility programs, driving safe, reliable operations.

Responsibilities include scheduling, collaboration with UVA Transit, and managing technology and vendor oversight while ensuring coverage during all hours.

Qualifications

• Bachelor's degree or 4 years of relevant experience.
• At least four years in logistics or transportation with people management.
• CDL Type A or B with Passenger and Air Brake endorsements preferred; license obtainable within six months.

Responsibilities

• Direct and oversee daily operations of transportation services including paratransit UVA FlexRide and UVA Ride.
• Create and maintain shift schedules for drivers and staff.
• Coordinate with UVA Transit Operations and Transportation General Manager.
• Ensure safe, reliable, customer-focused service delivery meeting standards.
• Oversee technology: APC, GPS, fleet maintenance, real-time tracking; assist with procurement and vendor oversight.

Skills

People management

Operations management

Logistics experience

Education

Bachelor's degree or relevant experience

Job description

The Department of Parking and Transportation is seeking a Division Operations Manager for Transportation Support Services.

Division Managers are the primary contacts responsible for management of specified organizational divisions within Parking and Transportation. These divisions include Transit Operations, Safety and Training, Transportation Demand Management, Facilities and Maintenance, Customer Service, Fleet Management, Permit Parking, Event Services, and Data Management. P&T Division Managers supervise staff and provide management to complex teams within the organization.

Typical hours will range depending on the department's service level. Parking and Transportation provides services that operate in a 24/7 window. The Operations Manager will manage a team of supervisors, dispatchers, and drivers that oversee these services. Flexibility with scheduling is a necessity of the position, and faithful attendance is a core requirement.

Specific Duties And Responsibilities

• Direct and oversee daily operations of specialized transportation services including paratransit (UVA FlexRide), overnight on-demand service (UVA Ride), and other assigned mobility programs.
• Creates, assigns, and maintains shift schedules for drivers, supervisors, and support staff
• Reports to and assists the UVA Transportation General Manager in transportation initiatives and operations
• Coordinates and collaborates with the Operations Manager for UVA Transit
• Ensure safe, reliable, and customer-focused service delivery that meets the organization’s goals and service standards
• Ensures a smooth transition and implementation plan during operational changes
• Programs and manages technology: automated passenger counting (APC), GPS and fleet maintenance, mobile tracking system, real-time vehicle tracking system. Assist with contract management, procurement activities, and vendor oversight
• Monitors service performance, productivity, and resource utilization to maintain operational efficiency and develop improvements
• Serves as point of contact for transportation support operations during inclement weather and emergency events
• On-call point of contact for any after-hours needs (nights / weekends)
• Liaison with in-house Maintenance, Safety, and Training divisions
• Drives buses or other service vehicles, as needed, to maintain coverage of services

Minimum Requirements

• Education: Bachelor's degree or 4 years of relevant experience
• Experience: At least four years of experience in logistics or transportation, to include managing people and resources.
• Licensure: VA Commercial Driver's License Type A or B with Passenger and Air Brake endorsements and positive point balance is preferred; ability to obtain said license within the first six months of employment is required.

Benefits

The Anticipated Hiring Range for this position is $78,000-$90,000 Annually. This is a full-time position with UVA benefits. Employee benefits package highlights include:

• 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off; Parental and Community Service Leave
• Health plan with options to meet healthcare and financial needs
• Retirement through the Virginia Retirement System
• Tuition and professional development benefits
• Employee wellness program featuring activities to earn up to $500/year

For this position, the selected candidate will need to complete the required background checks prior to the start date of the position.

For further information about this position, please contact Allison Day [e-mail] or Kendall Howell [e-mail] For information about the recruiting process contact Eric Allen [e-mail]

Physical Demands

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

Safe operation of a transit bus requires sustained sitting, driving, pushing/pulling (steering wheel and various controls), repetitive motion, use of both hands, use of either hand, fine finger manipulation, and wrist movement. Safe operation also includes repetitive motion with both ankles/feet, with both possessing the strength and dexterity to fully depress the service brake and accelerator (right), and turn signal controls (left) present on the transit bus units within the Parking and Transportation fleet.

Boarding/alighting the transit bus requires the ability to climb stairs (at least one step up/down). Successful operation of ADA Accessible equipment aboard the transit bus requires bending, lifting, and carrying.

Work performed during special events and as part of servicing the equipment requires standing, traveling, and the potential for bending, lifting, and carrying.

All of these physical requirements should be considered essential to the position.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment.