Operations Assistant / Dispatcher

MedPro Disposal; Naperville (IL); On-site; USD 44,000; Full time

Job summary

Join MedPro Disposal as an Operations Assistant & Dispatcher, a vital role in our operations team. You will manage daily operations, collaborate with leadership, and provide support to route drivers. This position offers robust career development opportunities in a supportive work environment, with competitive pay and a comprehensive benefits package.

Benefits

Competitive Salary

Comprehensive Health Benefits

Flexible Spending Account

Paid Time Off

Flexible Schedule

Career Development Opportunities

Qualifications

• Previous experience in a business work environment is highly valued.
• At least 1 year of experience in route dispatch and/or warehouse operations is preferred.
• Minimum of 2 years of driving experience with a clean driving record.

Responsibilities

• Support and optimize daily business operations working with the Director of Operations.
• Manage the mailback program, including overseeing fulfillment and troubleshooting.
• Communicate professionally with customers and vendors to ensure smooth service delivery.

Skills

Communication

Attention to Detail

Technical Proficiency

Adaptability

Tools

Microsoft Office Suite

Job description

Company Overview:

MedPro Disposal, the leading company in the MPHQ portfolio, is the largest privately-held services and solutions provider in a $2+ billion market segment. We are rapidly expanding our service and software offerings with over 40,000 clients. Our services include medical waste management, OSHA workplace safety, HIPAA certification, HR compliance training, CE accreditation, pharmaceutical waste management, and HIPAA-compliant document shredding and data destruction. MedPro Disposal keeps the healthcare industry safe and compliant so they can focus on patient care.

Launch Your Growth Trajectory with a Leading Healthcare Services Provider!

Are you a highly organized and motivated individual seeking a role with significant growth potential in a rapidly expanding company? MedPro Disposal, a leading B2B healthcare services provider, offers an exciting opportunity to join our dynamic team in Naperville, IL, as an Operations Assistant & Dispatcher. If you're driven to win, eager to learn and grow both personally and professionally, and thrive in a collaborative environment where your contributions are valued, we want to hear from you!

At MedPro Disposal, we invest in our people, providing the tools and resources needed to develop lifelong skills and build successful careers. You'll work closely with our experienced leadership team, gaining invaluable real-world business education and mentorship. We are committed to exceptional client service, ethical practices, safety, and achieving long-term success for both our clients and our company.

Why Join the MedPro Disposal Team?

• Unleash Your Potential: Benefit from ongoing training and development programs led by experienced leaders.
• Collaborative Culture: Enjoy a fun, supportive, and team-oriented workplace environment.
• Direct Impact & Growth: Participate in pilot projects driven by senior leadership, gaining hands-on experience and leadership opportunities.
• Career Trajectory: We prioritize internal promotions and offer clear career development paths across various roles within the company.
• Real-World Business Education: Gain practical business acumen comparable to an MBA through hands-on project involvement.
• Competitive Rewards: Receive an attractive salary and comprehensive compensation package.
• Comprehensive Benefits: Access quality health, dental, and vision insurance, along with FSA and daycare savings options.
• Work-Life Balance: Enjoy paid vacation, holidays, and flexible summer work hours.
• Be Part of a Leader: Join MedPro Disposal, the largest privately-held services and solutions provider in a $2+ billion market, serving over 40,000 clients nationwide with essential healthcare compliance services.

Your Role as Operations Assistant & Dispatcher:

As our Operations Assistant & Dispatcher, you will play a crucial role in the efficient and effective daily operations of our business. You will collaborate closely with the Director of Operations and interact with various internal and external stakeholders to ensure smooth service delivery.

Key Responsibilities:

• Operational Collaboration: Work directly with the Director of Operations to support and optimize daily business operations.
• Mailback Program Oversight: Manage the end-to-end fulfillment process for our mailback program, coordinating with a 3PL provider, handling fulfillment, tracking shipments, resolving issues, and generating reports.
• Policy Compliance: Ensure adherence to company policies and procedures by our route drivers, maintaining high operational standards.
• Efficient Routing & Dispatch: Manage the routing and dispatching of local operations to maximize efficiency and accuracy.
• Driver Support & Communication: Serve as the primary point of contact for route drivers, providing guidance, support, and fostering improved performance and efficiency.
• Customer & Vendor Liaison: Assist in the seamless setup of new customers and maintain clear and professional communication with vendors. Respond promptly to customer and vendor inquiries via phone and email.
• Local Waste Collection (as needed): Operate a company vehicle safely and compliantly to pick up medical waste from customer locations when required.

What You'll Bring to the Team:

• Professional Experience: Previous experience in a business work environment is highly valued.
• Industry Awareness: Familiarity with healthcare services or related industry practices is a plus.
• Exceptional Communication: Strong verbal and written communication skills with the ability to interact professionally and effectively with diverse audiences.
• Technical Proficiency: Required proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Meticulous Attention to Detail: Outstanding attention to detail to ensure accuracy in all tasks and adherence to policies.
• Adaptability & Agility: Ability to thrive and effectively manage tasks in a fast-paced and dynamic work environment.
• Relevant Experience: At least 1 year of experience in route dispatch and/or warehouse operations is preferred.
• Driving Expertise: Minimum of 2 years of experience driving trucks or commercial vans with a clean driving record.
• Professional Presentation: Commitment to maintaining a professional, yet casual, appearance.
• Flexible Schedule: Availability to work a 5-day shift, including Saturdays on an as-needed basis.
• Physical Capability: Ability to lift a minimum of 50 lbs.
• Successful Screening: Must successfully pass pre-employment screening.

Compensation & Benefits:

• Competitive Annual Pay: $44,000 per year.
• Comprehensive Insurance: Dental, Health, and Vision insurance plans.
• Flexible Spending: Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Valuable Time Off: Generous Paid Time Off (PTO) and paid holidays.
• Work-Life Flexibility: Potential for a flexible schedule.

Job Type:Full-time

Pay: $44,000 per year

Benefits:

• Dental, Health and Vision insurance

• Flexible schedule

• Flexible spending account

• Health savings account

• Paid time off

Schedule:

• 8-hour shift

• Monday to Friday; Occasional Saturdays

Experience:

• Dispatching: 1 year (Preferred)

Work Location:

• In person/ Fully onsite

Ready to Grow Your Career with MedPro Disposal?

If you are a self-motivated and detail-oriented individual looking for a company where your growth is truly unlimited, apply today! We are excited to welcome you to our team.

Equal Opportunity Employer:

MedPro Disposal is an equal-opportunity employer committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply.