Operations Assistant

PACS Group (United Kingdom); United States; On-site; USD 38,000 - 55,000; Full time

Job summary

PACS Group seeks an Operations Assistant to support daily facility operations under the Licensed Administrator, ensuring quality patient care and compliance with federal, state, and local requirements.

The role involves coordinating with nursing leadership, directing programs, monitoring budgets, and maintaining policy standards while building relationships within the community and with PACS Services.

Responsibilities

• Oversee the facility's provision of quality patient care by working closely with the facility Director of Nursing and other key clinical staff members.
• Assist in all operations functions of the facility as required by applicable law.
• Develop marketing plans for census growth and monitor census and payor mix daily.
• Plan, develop, organize, implement, evaluate, and direct the facility's programs and activities.
• Help formulate and monitor facility's financial budget and evaluate variance performance to budget.
• Oversee the facility's adoption of policies, procedures and professional standards of practice that govern the operation of the facility.
• Hold direct reports accountable as assigned by the Licensed Administrator.
• Be a role model for the facility's Mission, Vision and Values.
• Ensure all employees, residents and families are treated with love and respect.
• Involved in community groups and developing relationships with local hospital leadership and other key community leaders.
• Monitor legal and regulatory changes applicable to the facility's operations.
• Understand staffing level requirements and facilitate facility staffing to meet patient care needs.
• Monitor and direct execution of policy and procedural changes.
• Assist in resolving HR issues and risk management situations within the facility.
• Oversee capital improvements
• Develop and maintain a good reputation within the industry and community.
• Communicate frequently with the Licensed Administrator and Regional Vice President to achieve clinical, compliance and financial goals.
• Build rapport and trust with PACS Services and develop relationships with PACS Services.
• Connect facility leadership with resources to succeed in their job.
• Assist in contract negotiations with vendors and ancillary service providers.
• Keep abreast of collections and A/R progress/challenges
• Respond to state and federal healthcare surveys/inspections.
• Support clinical quality efforts by reviewing KPIs, PACS dashboards, and Compliance Team audits/reports.
• Lead facility Quality Assurance (QAPI) efforts to drive continuous improvement.
• Conduct daily meetings with staff during facility inspections to discuss survey findings and action plans.
• Lead plans of correction for cited deficiencies with timetables and monitoring methods.
• Uphold high compliance and ethical standards and promote accountability.
• Complete other duties assigned by the Licensed Administrator and Regional Vice President.

Job description

General Purpose

Under the direction of the facility Licensed Administrator, the Operations Assistant (sometimes also referred to as Assistant Administrators or others holding similar titles) assists in directing the day-to-day operations of the skilled nursing facility in accordance with federal, state, and local requirements. The Operations Assistant assists facility leadership in providing the highest practical care to facility patients and assists in managing the facility in a fiscally responsible, and compliant manner.

Essential Duties

• Under the direction of the Licensed Administrator, the Operations Assistants assists to oversee the facility's provision of quality patient care by working closely with the facility Director of Nursing and other key clinical staff members.
• Under the direction of the Licensed Administrator, the Operations Assistant assists in all operations functions of the facility as required by applicable law.
• The Operations Assistant may assist in developing marketing plans for census growth and monitor census and payor mix daily
• Under the direction of the Licensed Administrator, the Operations Assistant may plan, develop, organize, implement, evaluate, and direct the facility's programs and activities.
• Under the direction of the Licensed Administrator, the Operations Assistant may help to formulate and monitor facility's financial budget and evaluate variance performance to budget on an ongoing basis to help facilitate the financial health of the facility.
• Under the direction of the Licensed Administrator, the Operations Assistant may oversee the facility's adoption of policies, procedures and professional standards of practice that govern the operation of the facility.
• As assigned by the Licensed Administrator, the Operations Assistant holds direct reports accountable.
• The Operations Assistant is a role model for the facility's Mission, Vision and Values.
• The Operations Assistant works to ensure all employees, residents and families are treated with love and respect.
• As assigned, the Operations Assistant is involved in community groups and developing/maintaining relationships with local hospital leadership and other key community leaders.
• As directed, the Operations Assistant monitors legal and regulatory changes applicable to the facility's operations.
• The Operations Assistant understands applicable staffing level requirements and works to facilitate facility staffing in a manner to meet the needs of patient care
• Monitors and directs execution of policy and procedural changes.
• Under the direction of the Licensed Administrator, the Operations Assistant is actively involved in resolving HR issues and risk management situations within the facility.
• The Operations Assistant may oversee capital improvements
• Develop and maintains a good reputation within the industry and community.
• The Operations Assistant communicates frequently, honestly and openly with the Licensed Administrator and Regional Vice President to help the facility achieve its clinical, compliance, and financial goals
• The Operations Assistant builds rapport and trust with PACS Services and assists the facility in developing strong relationships with PACS Services.
• The Operations Assistant connects facility leadership with the correct resources to succeed in their job
• Under the direction of the Licensed Administrator, the Operations Assistant may assist in contract negotiations with vendors and ancillary service providers.
• The Operations Assistant keeps abreast of the facility's collections and A/R progress/challenges
• The Facility Operations Assistant actively participates in responding to state and federal healthcare surveys/inspections.
• To support clinical quality efforts, the Operations Assistant understands and reviews facility key performance indicators such ad CMS Quality Measures, reviews PACS clinical dashboard, and reviews and acts on Compliance Team audits and reports
• Under the direction of the Licensed Administrator, the Operations Assistant may help to lead facility Quality Assurance (QAPI) efforts to help drive continuous improvement
• The Operations Assistant conducts daily meetings with staff during facility inspections to discuss survey findings and assist in formulating plans of action/correction.
• Under the direction of the Licensed Administrator, the Operations Assistant assists in developing plans of correction for cited deficiencies and ensures such plans incorporate timetables and methods of monitoring to ensure deficient practices improve
• Uphold and model high compliance and ethical standards, consistent with the company's code of conduct, and help drive similar standards and accountability in others
• The Operations Assistant completes all other duties and responsibilities that may be assigned by the Licensed Administrator and the Regional Vice President.

Supervisory Requirements

Under the direction of the facility Licensed Administrator, this posit