Operations Assistant

(Red Cliffs Post Acute) Mesa SNF Healthcare, LLC; United States; On-site; USD 90,000 - 100,000; Full time

Job summary

PACS is seeking an Operations Assistant to help lead the daily operations of a skilled nursing facility under the supervision of the Licensed Administrator. You will support facility leadership, budgeting, policy compliance, and community relations to ensure safe, compliant, and high-quality resident care.

The role requires collaboration with clinical leadership, adherence to federal and state regulations, and active participation in quality and performance initiatives across the organization.

Qualifications

• Bachelor’s degree required; MBA preferred.
• Experience in healthcare operations or SNF settings is a plus.
• Strong leadership and people management skills.
• Knowledge of regulatory compliance and risk management.

Responsibilities

• Oversee quality patient care in collaboration with the Director of Nursing.
• Assist in all facility operations functions per applicable law.
• Develop marketing plans to drive census growth and monitor payor mix.
• Plan, implement, and evaluate the facility's programs and activities.
• Help formulate and monitor the facility’s budget and variances.
• Ensure policies, procedures and professional standards are followed.
• Hold direct reports accountable and model PACS Values.
• Engage with PACS Services and community leaders to build relationships.
• Support HR processes and risk management within the facility.
• Lead quality improvement and coordinate surveys/inspections.

Skills

Leadership

Budgeting

HR management

Compliance

Education

Bachelor’s Degree

Master’s Degree or MBA

Tools

Microsoft Suite

Job description

General Purpose

Under the direction of the facility Licensed Administrator, the Operations Assistant (sometimes also referred to as Assistant Administrators or others holding similar titles) assists in directing the day‑to‑day operations of the skilled nursing facility in accordance with federal, state, and local requirements. The Operations Assistant assists facility leadership in providing the highest practical care to facility patients and assists in managing the facility in a fiscally responsible, and compliant manner.

Essential Duties

• Under the direction of the Licensed Administrator, the Operations Assistants assists to oversee the facility’s provision of quality patient care by working closely with the facility Director of Nursing and other key clinical staff members.
• Under the direction of the Licensed Administrator, the Operations Assistant assists in all operations functions of the facility as required by applicable law.
• The Operations Assistant may assist in developing marketing plans for census growth and monitor census and payor mix daily
• Under the direction of the Licensed Administrator, the Operations Assistant may plan, develop, organize, implement, evaluate, and direct the facility’s programs and activities.
• Under the direction of the Licensed Administrator, the Operations Assistant may help to formulate and monitor facility’s financial budget and evaluate variance performance to budget on an ongoing basis to help facilitate the financial health of the facility.
• Under the direction of the Licensed Administrator, the Operations Assistant may oversee the facility’s adoption of policies, procedures and professional standards of practice that govern the operation of the facility.
• As assigned by the Licensed Administrator, the Operations Assistant holds direct reports accountable.
• The Operations Assistant is a role model for the facility’s Mission, Vision and Values.
• The Operations Assistant works to ensure all employees, residents and families are treated with love and respect.
• As assigned, the Operations Assistant is involved in community groups and developing/maintaining relationships with local hospital leadership and other key community leaders.
• As directed, the Operations Assistant monitors legal and regulatory changes applicable to the facility’s operations.
• The Operations Assistant understands applicable staffing level requirements and works to facilitate facility staffing in a manner to meet the needs of patient care
• Monitors and directs execution of policy and procedural changes.
• Under the direction of the Licensed Administrator, the Operations Assistant is actively involved in resolving HR issues and risk management situations within the facility.
• The Operations Assistant may oversee capital improvements
• Develop and maintains a good reputation within the industry and community.
• The Operations Assistant communicates frequently, honestly and openly with the Licensed Administrator and Regional Vice President to help the facility achieve its clinical, compliance, and financial goals
• The Operations Assistant builds rapport and trust with PACS Services and assists the facility in developing strong relationships with PACS Services.
• The Operations Assistant connects facility leadership with the correct resources to succeed in their job
• Under the direction of the Licensed Administrator, the Operations Assistant may assist in contract negotiations with vendors and ancillary service providers.
• The Operations Assistant keeps abreast of the facility’s collections and A/R progress/challenges
• The Facility Operations Assistant actively participates in responding to state and federal healthcare surveys/inspections.
• To support clinical quality efforts, the Operations Assistant understands and reviews facility key performance indicators such ad CMS Quality Measures, reviews PACS clinical dashboard, and reviews and acts on Compliance Team audits and reports
• Under the direction of the Licensed Administrator, the Operations Assistant may help to lead facility Quality Assurance (QAPI) efforts to help drive continuous improvement
• The Operations Assistant conducts daily meetings with staff during facility inspections to discuss survey findings and assist in formulating plans of action/correction.
• Under the direction of the Licensed Administrator, the Operations Assistant assists in developing plans of correction for cited deficiencies and ensures such plans incorporate timetables and methods of monitoring to ensure deficient practices improve
• Uphold and model high compliance and ethical standards, consistent with the company’s code of conduct, and help drive similar standards and accountability in others
• The Operations Assistant completes all other duties and responsibilities that may be assigned by the Licensed Administrator and the Regional Vice President.

Supervisory Requirements

Under the direction of the facility Licensed Administrator, this position is responsible for managing and overseeing multiple levels of employees either directly or indirectly. Responsibilities may include, but not limited to, assisting hiring, training, budgeting, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems and assisting terminations.

Qualification Education and/or Experience

• Must possess, as a minimum, a Bachelor’s Degree from an accredited college/university, or equivalent.
• Master’s Degree or MBA preferred.

Certificates, Licenses, Registrations

To perform this job successfully, an individual must be proficient in the Microsoft Suite products.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Prolonged use of a desktop or laptop computer. While performing the duties of this job, the employee is regularly required to sit, stand; walk and talk, read or hear. Frequent use of all office related equipment to include; copier/scanner/fax, telephone, and calculator. Travel by auto or airline will be required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

Salary Range

$90,000 - $100,000

We are an equal opportunity employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

PACS is revolutionizing the delivery and leadership of post-acute healthcare and support services across the country.

Originally founded in 2013, the organization now consists of hundreds of independent operating subsidiaries, as well as ancillary and support services. We bring a proven model of mission‑driven care that balances access to a national network of support and resources with local decision making. In addition, PACS helps connect exceptional people with premier healthcare careers across the country. We focus on finding innovative and effective team members based on their qualifications, experience, geographic preferences, and personality fit with the existing facility staff and culture. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic. Employment decisions are based on qualifications, merit, and business needs.