Operations Assistant

Scalar Digital Services LLC; Orlando, Northern (FL, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Scalar Digital Services LLC in Orlando, FL seeks a detail-oriented Client Operations Coordinator to keep campaigns on schedule. You will coordinate onboarding, schedule on-location shoots, prepare performance reports, and manage client records and invoicing.

The role requires experience in agency or marketing client service, proficiency with spreadsheets, CRMs, Google Ads, Microsoft Advertising, and Meta, plus familiarity with Google Analytics.

Qualifications

• Experience in agency, marketing or client service.
• Familiarity with Google Analytics.
• Bookkeeping or invoicing experience.
• Comfortable with spreadsheets and CRM tools.
• Experience with Google Ads, Microsoft Advertising and Meta.

Responsibilities

• Coordinate client onboarding: collect access to ad accounts, websites, business profiles and analytics, and set up each client's records.
• Act as a day to day point of contact for client scheduling and requests.
• Schedule on location shoots with clients and our content creators, and keep the production calendar current.
• Prepare monthly performance reports from Google Ads, Microsoft Advertising, Meta and analytics data, showing the leads, calls, bookings and sales each campaign produced.
• Reconcile tracked leads and sales against the outcomes defined in each client contract, and prepare monthly invoices.
• Maintain client records and communication history in our CRM.
• Keep client business profiles accurate, including hours, services and contact details.
• Check landing pages, booking forms and tracking, so every path a customer takes works and is recorded.
• Track renewals for domains, hosting and software subscriptions, and coordinate with vendors.
• Highly organized, able to keep several clients and deadlines moving at once.
• Comfortable with spreadsheets, CRM tools and online ad platforms, specifically Google Ads, Microsoft Advertising (Bing) and Meta
• Professional, responsive communication with clients.
• Agency, marketing or client service experience
• Familiarity with Google Analytics
• Bookkeeping or invoicing experience

Skills

Client service experience

Highly organized

Communication with clients

Familiarity with Google Analytics

Bookkeeping or invoicing

Agency/marketing experience

CRM tools

Spreadsheets

Tools

Google Ads

Microsoft Advertising (Bing)

Meta (Facebook) Ads

CRM systems

Job description

Keep Scalar's day to day operations running so campaigns and client work stay on schedule. You'll coordinate client onboarding and communication, schedule on location shoots with clients and content creators, prepare performance reports from ad platform and analytics data, maintain client records, and handle invoicing and vendor coordination. It's a central role: you'll make sure every engagement has what it needs to perform, and that every number we report and bill is right.

• Coordinate client onboarding: collect access to ad accounts, websites, business profiles and analytics, and set up each client's records
• Act as a day to day point of contact for client scheduling and requests
• Schedule on location shoots with clients and our content creators, and keep the production calendar current
• Prepare monthly performance reports from Google Ads, Microsoft Advertising, Meta and analytics data, showing the leads, calls, bookings and sales each campaign produced
• Reconcile tracked leads and sales against the outcomes defined in each client contract, and prepare monthly invoices
• Maintain client records and communication history in our CRM
• Keep client business profiles accurate, including hours, services and contact details
• Check landing pages, booking forms and tracking, so every path a customer takes works and is recorded
• Track renewals for domains, hosting and software subscriptions, and coordinate with vendors
• Highly organized, able to keep several clients and deadlines moving at once
• Comfortable with spreadsheets, CRM tools and online ad platforms, specifically Google Ads, Microsoft Advertising (Bing) and Meta
• Professional, responsive communication with clients
• Agency, marketing or client service experience
• Familiarity with Google Analytics
• Bookkeeping or invoicing experience

This is an on site position at our Orlando office: 1800 Pembrook Drive, Orlando, Florida 32810.