Operations Assistant

Career Choices Dewis Gyrfa Ltd; Middletown (CT); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Overtime available

DCPC training during employment

Monthly courses

Additional holiday purchasing scheme

Retail discounts with Circular Benefit

Job summary

ARR Craib Ltd in Inverness is seeking an Operations Assistant to assist with planning inbound and outbound loads, coordinating deliveries and monitoring KPI performance.

You will work with Customer Service to schedule deliveries, provide holiday cover for Depot Manager and Transport Operators, and respond to customer queries by phone, email, and in person. Proactive and team-focused candidates with good MS Office skills will thrive.

Qualifications

• Experience in the transport/logistics sector preferred.
• Strong communication and organisational skills.
• Ability to work to deadlines and meet customer requirements.
• MS Office proficiency required.

Responsibilities

• Assist with planning inbound and outbound loads.
• Coordinate deliveries with customers.
• Provide holiday cover for Depot Manager and Transport Operators.
• Answer customer queries by email, phone or in person.
• Ensure contracts are covered per customer expectations.
• Communicate collection times and delivery bookings.
• Support risk assessments and policy adherence.
• Work with the Customer Service Team to schedule deliveries.
• Maintain KPI monitoring for on-time delivery, shift revenue and vehicle utilisation.

Skills

Logistics planning

Communication skills

Organisational skills

Deadline driven

Teamwork

Tools

MS Word

MS Excel

MS Outlook

Job description

£31,000 to £35,000 per year, Plus excellent benefits

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

17/10/2026

About this job

Operations Assistant Location: Inverness Shift: Monday to Friday - 08:30hrs-17:30hrs

• Start time may vary to accommodate holiday cover.

Do you have experience in the Transport industry?

Do you have previous experience in a Planning role?

If "YES" we want to hear from you!! About the Role As a Operations Assistant, you will: Assist with planning loads (inbound and outbound) delivery for the operation whilst monitoring KPI for delivery on time, shift revenue and vehicle utilisation.

Working with the Customer Service Team to ensure deliveries are scheduled as per customer requirements.

Provide holiday cover for Depot Manager and Transport Operators.

Answering all customer queries via email, phone, and face to face.

Ensuring that all contracted work is covered in line with customer expectations.

Communicating collection times and delivery bookings with customers.

Adherence to policies and procedures within the Business Area.

Assist Depot Manager with carrying out Risk Assessments.

Essential Skills and Qualifications Previous experience of working within a similar role in the logistics industry would be advantageous but not necessary.

Strong geographical knowledge of the highlands area would be beneficial.

Have excellent communication skills both verbal and written.

Excellent organisational skills and prioritising workload.

Working to deadlines.

Solution driven and flexible approach to your work.

Able to work as part of a team and on own initiative.

MS packages to include, Word, Excel, and Outlook.

Why Join ARR Craib Ltd?

Competitive Salary: £31,000 - £35,000 per annum Shift Hours: Monday to Friday - 08:30hrs - 17:30hrs.

Overtime: Available.

Training: DCPC training during your employment*, Monthly Courses for a variety of areas.

Benefits: Additional holiday purchasing scheme*, Retail discounts with Circular Benefits*, Retail Trust Wellbeing Support*, and more.

Career Development: Opportunity to develop your career within an expanding business.

Company Benefits: Excellent holiday allowance, Medical Reimbursement*, Life assurance, pension, and sickness scheme*. Extras: Christmas Savings Club*, Black Circle Tyre Discount*, Cycle To Work Scheme*, SNAP parking paid, Free Uniform and paid Volunteer Day.

Team Culture: Strong culture of teamwork.

Eligibility: Applicants must be eligible to work in the UK with no restrictions.

Proof of Right to Work will be required at the interview stage.

We'll be in touch if we need you. *Subject to terms and conditions.